311 Service
About 311
- What is 311?
- Whose services can I access by calling 311?
- Why should I use 311?
- How does 311 work?
- What are some examples of 311 calls?
- How is 311 different from 211, 411 and 911?
- Will 311 work from pay phones or cell phones?
- Can I still call the cities or Region using the 10-digit number?
- Why do we need two separate numbers - 211 and 311?
- How can I learn more about 311?
- The 311 telephone service is a partnership between the cities of Brampton and Mississauga, the Town of Caledon and the Region of Peel to provide Peel residents with simple access to municipal information
- 311 offers a single window of direct access to local municipal government programs and services
- 311 is free and available in your language
Whose services can I access by calling 311?
- Residents can call 311* from anywhere in the cities of Brampton and Mississauga for services offered by:
- Region of Peel
- City of Brampton
- City of Mississauga
* 311 is not yet available in Caledon. Town of Caledon staff and Council are reviewing the feasibility of this telephone service in their community.
- 311 means you don't need to know which government provides a particular service or need to sort through phone numbers to find the people you need to talk to
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- 311 calls will be answered by representatives at the Region of Peel, and the cities of Brampton and Mississauga
- Representatives will use an extensive database to respond to your inquiries about a number of local municipal government programs and services
What are some examples of 311 calls?
- location and hours of libraries
- registration for parks and recreation programs
- complaints about parking bylaw infractions
- queries on local events
- requests to book health clinic appointments
- queries on animal services
- queries on building permits
- requests for financial assistance
- reports of missed garbage collection
- queries on water bills
- queries on property taxes
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How is 311 different from 211, 411 and 911?
- 211 is for confidential information and referral to non-emergency community, health and social services in Peel
- 311 provides residents with direct access to local municipal government programs and services in Peel
- 411 is for directory assistance from the local telephone company
- 911 is for life threatening emergencies or crimes
Will 311 work from pay phones or cell phones?
- Yes
Can I still call the cities or Region using the 10-digit number?
- Yes - and if you know the name or extension of the person you wish to speak to, please always use the 10-digit number
Why do we need two separate numbers - 211 and 311?
- The Canadian Radio-Television Commission (CRTC) specifies the purposes of these numbers. Each number can only be used for the very specific purpose approved by the CRTC - since the two numbers provide different services, they must be used separately.
How can I learn more about 311?
For more information, please contact:
Karla Hale, Director of Communication Services/Customer Contact Centre
905-791-7800, ext. 4998
Claudia Petrucci, Acting Manager, Customer Contact Centre
905-791-7800, ext. 6504
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Revised: Tuesday February 09 2010
