2-1-1 2-1-1 Service

2-1-1 provides local community, social, health and government programs and services information.

In May 2008, the Region of Peel began providing its residents with 2-1-1 Service through the Customer Contact Centre. The Region of Peel is 1 of 7 service providers in the province working together to ensure 211 is accessible to all Ontarians.

What is 2-1-1 ?

  • An integrated telephone and internet-based system providing callers with one-stop information and referrals to local community, social, health and government programs and services.
  • An easy way to access comprehensive and specialized information and referrals to community programs and services.
  • Assists individuals, families facing barriers due to language or personal circumstances, professionals in business, government and community agencies.
  • A comprehensive, professionally maintained database of Peel community services and programs.
  • Provides free, confidential, thorough translation services 24 hours a day, 365 days a year in over 150 languages.
  • You can search the 211 database by visiting www.211ontario.ca

Why do we need 2-1-1 ?

Many residents don’t know where to turn when they need information about services and programs that are available to them. 2-1-1 helps find the most appropriate services and programs and provides the caller with the best available resource(s) in their community. Simplified access through 2-1-1 is especially important for vulnerable people or those who face barriers in accessing services.

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How does 2-1-1 work?

2-1-1 calls are answered by Customer Service Representatives (CSR) at the Region of Peel’s Customer Service Centre.  The CSR assess the needs of the caller and refers them to the best available resource(s) in the community using a comprehensive database.

Who might call 2-1-1 ?

  • An individual looking for legal assistance.
  • A newcomer to Canada looking for available housing options.
  • A family seeking counselling for mental health or addiction issues.
  • A laid-off employee wanting to know about available employment programs.
  • A caregiver for an elderly parent feeling overwhelmed and needing support.
  • A concerned relative or friend of a senior looking for available home support services.

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How is 2-1-1 different from 3-1-1 , 4-1-1 and 9-1-1 ?

  • 2-1-1 is for non-emergency calls for information and/or referral to community, health and social services
  • 3-1-1 is for non-emergency calls for direct access to government services (Regional and Local municipal governments).
  • 4-1-1 is for directory assistance from the local telephone company
  • 9-1-1 is for life threatening emergencies or crimes in progress

To learn more:

For more information on the 2-1-1 Service, contact:

  • Brian DeNiese,
    Manager, Service Innovation and Improvement
    905-791-7800 ext. 4088

Related Links

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Revised: Tuesday September 09 2014


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