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    Goal 5:
    Be a leader in the provision and co-ordination of Regional services

    • Completed corporate-wide excellence assessment resulting in being the first municipality to receive the National Quality Institute’s (NQI) Progressive Excellence Program (PEP) Level 2 Award

    • Implemented new corporate planning process to align service strategy business plans and the annual budget with the Region’s Strategic Plan

    • Expanded the Public Sector Network to include 166 Peel public sector sites for ten public sector organizations, including Caledon, the newest member of the Network

    • Enhanced data centre capacity and disaster recovery by acquiring additional servers and set up a Storage Area Network

    • Implemented the E-government strategy for improved electronic service delivery through the Internet, including the capability for credit card payment and electronic registration

    • Improved Geographic Information Systems (GIS) by partnering with other agencies (Teranet) to acquire data

    • Finalized Design Build Contracts for the Long-Term Care facilities and Peel Regional Police Derry Road facility

    • Created a new purchasing by-law for combined Region and Police use

    • Signed inter-municipal mutual aid agreements with York Region, Halton Region and the City of Toronto

    • Established an external Policy Advisor’s Network to facilitate an exchange of information and ideas amongst policy staff from Regional Chairs’ and CAOs’ Offices

    • Created effective organization-wide communication channels to encourage input from employees (e.g. Executive Office Pathways site, Ask Roger, Commissioners, Directors, Managers and Supervisors (CDMS) meetings, CAO Advisory Committee)

    • Effectively managed the transfer of social housing units from the province

    • Established an annual event to recognize the contributions of volunteers who support the delivery of Regional programs and services

    • Increased the number of Regional volunteers to more than 1,100 between 2000 and 2003

    • The Region hosted or co-hosted a number of successful conferences: cccc
      • Early Years Family Fair and Early Years Conference
      • Ontario Heart Health Network Conference
      • Central Ontario Municipal Conference with the Ministry of Municipal Affairs
      • Ontario Municipal Social Services Association’s Annual Learning Symposium

    • Public Health partnered with Peel Regional Police and the Peel District School Board to develop an anti-bullying strategy for schools

    • Developed the Child Care Service Management Plan in consultation with community members

    • Ontario Works in Peel exceeded its community placement targets by 53 per cent between 2000 and 2002

    • Ontario Works in Peel won the contract to provide training on the provincial Advanced Caseworker and Management Support Program to caseworkers across the province

    • Chaired joint area municipal/regional tax policy forum

    • Proactively managed employee satisfaction in the following ways:
      • Implemented the first annual employee driven satisfaction survey, which yielded a 72 per cent response rate
      • Developed, communicated and implemented a Corporate Action Plan to address improvements identified in the first employee survey
      • Conducted second employee satisfaction survey

    • Canadian Housing and Renewal Association used the Region’s capital planning process as a “best practice”

    • New Regional facilities set new standards in terms of the quality and ability of buildings to match program delivery needs

    • Improved processes and initiatives including benchmarking, upgrading PeopleSoft, developing an activity-based service pricing model, developing an internal audit policy and procedure manual, and reorganizing risk management function

    • Provided leadership for the Ontario Municipal Benchmarking Initiative (OMBI) by serving as Chair of the CAO’s Steering Committee and participating in expert panels

    • Established collaborative partnership with United Way of Peel Region, Peel businesses and agencies to implement a Fair Share for Peel strategy which included meeting with MPPs and the Minister of Community, Family and Children’s Services as well as creating a Website and supporting communication materials

    • Produced the inaugural Human Resource Annual Report, “Managing Wellness”

    • Initiated a healthy workplace program called, “Wellness at Peel” and offered new programming aimed at cardiovascular health and mental illness

    • Developed Talent Management Framework, an innovative and creative approach to the redevelopment of all major human resource programs

    • Developed human resource planning model to enable departments to understand and anticipate current and future staffing needs

    • Created an electronic recruitment solution and human resource planning model for the Region

    Revised: Thursday July 26 2007


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