Website content is for general information only
The content on this website is intended as only general information. It is not intended as medical or legal advice and should not be interpreted as such.
Website content accuracy and reliability
Links are not endorsements
Transmission of confidential information
The Region of Peel will not be liable for damages arising from, but in no way limited to, the transmission of confidential information over the Internet.
Change without notice
The Region of Peel reserves the right, in its sole discretion, to:
We compile and/or produce the content and images on this website to provide residents with direct access to information about the programs and services offered by the Region of Peel.
All information on this website is protected by copyright. You may not modify, copy, distribute, reproduce, or publish content or an image on our site, in whole or in part, unless we give you written permission.
The Region of Peel supports open, honest communication of the services and programs we provide. If there is an image or section of content on our website that you would like to copy, redistribute, reproduce or republish, please e-mail our Web Master. Be sure to provide as much detail as possible about how you intend to use the content or image.
InformOntario copyright information
The structure of the Thesaurus used to index the services and definitions of the terms contained herein was originally published in the Information and Referral Thesaurus, First Edition, 1996. No part of this thesaurus of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of InformOntario.
Inclusion in the Region of Peel/211 Dufferin-Peel Information and Referral Database is free and does not imply endorsement nor does exclusion indicate lack of endorsement. The Region of Peel does not make comparative judgments of the quality of service provided by organizations in the database. Staff does not recommend services.
The Region of Peel/211 Dufferin-Peel Information and Referral Database include organizations or programs located in or serving the Region of Peel and the County of Dufferin that are:
The following commercial organizations are included:
For communities outside the Region of Peel and the County of Dufferin, the Region of Peel/211 Dufferin-Peel Information and Referral database lists only critical services which are not available in Peel Region or Dufferin County or services regularly used by Peel and Dufferin residents.
First and Second Priorities
The Region of Peel/211Dufferin-Peel Information and Referral database sets first and second priorities for information collection. For first-priority areas, every effort is made to have comprehensive listings of all eligible services. For second-priority areas, collection depends on staff resources, agreements with other agencies, and the ability of other agencies to collect and disseminate information. Rather than collect comprehensive information in second-priority areas, the Region of Peel/211 Dufferin-Peel Information and Referral database may collect representative or umbrella groups, or refer to other telephone or Internet-based services.
The Region of Peel/211 Dufferin-Peel Information and Referral database gives first priority to basic subsistence and survival related services, including:
The Region of Peel/211 Dufferin-Peel Information and Referral database gives second priority to the following quality of life services:
The Region of Peel/211 Dufferin-Peel Information and Referral database also gives first priority to services for people who may experience barriers to service because of:
Eligibility for Services
Services must be available to the community-at-large. Organizations that provide services only to their own members are excluded, unless membership is available to the community at large, and membership fees (as opposed to service fees) are minimal or on a sliding scale. Associations of human service workers whose purpose is to serve the community, may be included, even if services are only to their own members.
Organizations that demonstrate stability in providing services will be included. Stability is evaluated by many factors, including length of time in existence, the existence of staff, a permanent office, an established and secure funding base or the support of an established parent organization, and/or registered charitable status. Exceptions may be made in emerging or under-funded service areas.
The criteria for self-help groups may vary. They may be included if they have been in existence for at least a year and there is a regular contact person even if they do not meet all the above requirements.
A service should be accessible to the public either in person, by telephone or by mail, including e-mail.
The Region of Peel/211 Dufferin-Peel Information and Referral database reserves the right to exclude from its database any organization that the Region of Peel and/or the County of Dufferin has adequate reason to believe may contravene the Ontario Human Rights Code or the Canadian Charter of Rights.
Potential grounds for exclusion or removal from the database may include, but are not limited to, service non-delivery, fraud, and misrepresentation, discrimination, spreading hatred or criminal activities.
The Region of Peel/ 211 Dufferin Peel Information and Referral database reserves the right to refuse to list or to discontinue listings for organizations that have had serious complaints lodged against them with any regulatory body, or with the Region of Peel and/or the County of Dufferin itself.
Decisions to include, exclude, or remove a service listing may be appealed by writing to The Region of Peel /211 Information and Referral after a reasonable attempt has been made to resolve the issue with editorial staff. Appeals can be mailed to:
Attn: Carroll Francis
Region of Peel
Customer Contact Centre
10 Peel Centre Drive, Suite A
Brampton, ON L6T 4B9
In responding to inquiries that are beyond the scope of its own database, the Region of Peel/211 Dufferin-Peel Information and Referral database will refer to secondary resources such as web sites and databases of other information centres. These resources will need to meet the standard criteria of being accurate, comprehensive and up-to-date.
The Database collection policy is reviewed annually. The policy is provided to staff and is also linked to the top of the public “Suggest a New Record” form, available at the following url:
Requests for inclusion in the database can be made directly by submitting the “Suggest a New Record” form from the website All requests are checked by the 211 Database Co-ordinator or delegate who will call the organization or service directly to verify the information and fill in any blank fields specifically verifying:
Requests for inclusion that do not fit the location or area served criteria may be referred or forwarded to another data partner.
Most organizations listed are asked annually to complete a written questionnaire or to update their information by telephone, fax or e-mail. In addition, the 211 Database Co-ordinator will monitor service changes, and major changes are made as soon as the information is known and verified with the service provider. Nevertheless, community services change so rapidly that some omissions and changes are inevitable.
The Region of Peel encourages organizations to use this website to notify the editorial team of service changes throughout the year.
The Region of Peel reserves the right to verify each change with the service provider. The amount of detail, the language used and the presentation of information in describing a service or organization is at the discretion of the Region of Peel.
Changes submitted online will not appear immediately on the site. The information will first be reviewed by the 211 Database Coordinator before the information is made available for use.
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