9-1-1 Emergency Service

9-1-1 use it don't misuse it

9-1-1 is for emergencies only. 9-1-1 is the emergency telephone number which connects you to Ambulance, Police or Fire in an emergency situation. Calling 9-1-1 helps you reach emergency services when you require immediate assistance.

9-1-1 calls are free of charge from any telephone in Ontario, including pay telephones or cellular phones.

9-1-1 is available to all of Peel Region, including the Cities of Mississauga and Brampton, and the Town of Caledon.

Call 9-1-1 in an EMERGENCY for
Ambulance, Police
and Fire
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What is a Non-Emergency?

A non-emergency is a situation when the safety of people or property is not at immediate risk. In these situations, please use the numbers below.

Non-emergency Communication Centre numbers:

Peel Region
Town of Caledon
Caledon Village
Paramedic Services
Peel Region 1-800-668-7821
For non-emergency administrative numbers, please consult your local telephone directory.

Click above to print off a handy list to keep by the phone.

What is an emergency?

An emergency is any situation when the safety of people or property is at risk and requires immediate assistance. Examples of 9-1-1 emergencies include: a fire, a crime in progress or a medical emergency.

What happens when you call 9-1-1?

When you dial 9-1-1, your phone call is answered by a professionally trained Emergency Communicator who will connect you to Ambulance, Police or Fire.

If you cannot speak or understand the communicator

The 9-1-1 telephone system has an Automatic Location Identification System (ALI) and an Automatic Number Identification System (ANI), which tells the Emergency Communicator your address and telephone number as soon as you make your 9-1-1 call. This feature may not be available with some cell phones however processes are currently being put in place in order that communicators are able to locate calls from most cell phones with greater accuracy.

How to use 9-1-1:

At home – DIAL 9-1-1.
At a pay telephone no money is needed – DIAL 9-1-1.
At a business or office, check to see if you need to dial an outside line first, before DIALING 9-1-1.
On a cellular phone DIAL 9-1-1 and tell the Emergency Communicator your exact location, including the city or town.

When using 9-1-1:

Remain calm and speak clearly.
Identify which emergency service you require. (Ambulance, Police or Fire).
Be prepared to answer the following questions:
  • What is the problem?
  • What is your location, address and closest major intersection?
  • What is your name and telephone number?

Do not hang up. The Emergency Communicator will dispatch the emergency service you require and may ask you for more information.

Avoid programming 9-1-1 into your autodial system.

Do not program 9-1-1 into your home or cellular phones and be sure to lock cellular phones. Experience has proven this to be the cause of unintended calls which unnecessarily burden the 9-1-1 system. There is also no significant time saved from programming the number into your autodial. In fact, there is greater potential for dialing error.


If you do not speak English, DIAL 9-1-1, stay on the phone and an Emergency Communicator will quickly connect you with a telephone translation service, which can access 156 languages.

Telephone Device for the Deaf (T.D.D.)

To access T.D.D. DIAL 9-1-1 and press the space bar until a response is received.

Broadband Subscribers

Internet-based phone calls made to the 9-1-1 system can delay emergency services from responding quickly. Internet-based phone calls, also known as Voice over Internet Protocol (VoIP), may endanger lives because 9-1-1 calls can potentially be routed to the wrong emergency call centre in a different city or country.

Internet-based phone calls work with a regular telephone handset which plugs into a high-speed Internet service provided by a telephone or cable company.

Subscribers are able to select a telephone number whose area code and exchange belong to an area or region they don’t live in. Someone living in Windsor could potentially select a Toronto 416-area code for their VoIP telephone number. This would mean they live in Windsor, but have a telephone number which will link to a 9-1-1 call centre in Toronto.

When 9-1-1 calls are placed via the Internet, the call is routed to the 9-1-1 centre designated to the area code and exchange you are dialing from, which may not correspond to the area you live in.

Subscribers to Internet-based phone services should make sure their Internet provider gives access to local 9-1-1 emergency communicators and that the service can display their address information to the local 9-1-1 emergency call centre. Otherwise, emergency communicators will have trouble locating you during an emergency and be delayed from providing the help you need.

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