9-1-1 Facts & Tips


  • In 2017, 421,698 calls for assistance were made to the 9-1-1 Centre. 69% of these calls were for valid emergencies, however, 31% were cases of misuse calls such as hang ups and test calls.
  • In 2018, there will be continued efforts made to educate the public on the proper use of 9-1-1.
  • 9-1-1 calls made with cellular phones will be routed to the nearest 9-1-1 emergency call centre, but will not display your exact location to the system.
  • The 9-1-1 emergency system is provided by the Region of Peel.


  • Residents who use the Internet to make phone calls, known as Voice over Internet Protocol (VOIP), should make sure their Internet provider can route their emergency calls to their local 9-1-1 call centre.

  • For non-emergencies such as lost wallets, noise complaints and minor vehicle collisions, call the non-emergency phone numbers.

  • Post your address and phone number in large print on or near your phone to assist children and visitors in providing the correct information in an emergency.

  • Ensure your house number is clearly displayed so emergency services can find your home. Numbers should be displayed so they do not blend into the house.

  • If you live off the roadway and/or have no mailbox, place a sign at the end of your driveway.

  • Teach your children how and when to place a 9-1-1 call. When teaching this to children, be sure to unplug the phone and emphasize that 9-1-1 is for emergencies only.

  • Do not program 9-1-1 into your home or cellular phones and be sure to lock cellular phones. Experience has proven this to be the cause of unintended calls which unnecessarily burden the 9-1-1 system. There is also no significant time saved from programming the number into your auto dial. In fact, there is greater potential for a dialing error.


For more information, read our 911 Emergency Service page.

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