Just less than half of all calls made in 2010 were not emergencies. Non-emergencies include minor vehicle collisions, a noise complaint, lost property and unintentional access of the system, resulting from programming 9-1-1 into home and cellular phones.
In 2010, professionally trained emergency communicators answered 353,749 calls and dispatched necessary emergency services to residents across Peel.
The 9-1-1 emergency system is provided by the Region of Peel.
9-1-1 calls made with cellular phones will be routed to the nearest 9-1-1 emergency call centre, but will not display your exact location to the system.
Residents who use the Internet to make phone calls, known as Voice over Internet Protocol (VOIP), should make sure their Internet provider can route their emergency calls to their local 9-1-1 call centre.
For non-emergencies such as lost wallets, noise complaints and minor vehicle collisions, call the non-emergency phone numbers.
Post your address and phone number in large print on or near your phone to assist children and visitors in providing the correct information in an emergency.
Ensure your house number is clearly displayed so emergency services can find your home. Numbers should be displayed so they do not blend into the house.
If you live off the roadway and/or have no mailbox, place a sign at the end of your driveway.
Teach your children how and when to place a 9-1-1 call. When teaching this to children, be sure to unplug the phone and emphasize that 9-1-1 is for emergencies only.
Do not program 9-1-1 into your home or cellular phones and be sure to lock cellular phones. Experience has proven this to be the cause of unintended calls which unnecessarily burden the
9-1-1 system. There is also no significant time saved from programming the number into your auto dial. In fact, there is greater potential for a dialing error.
