Finance

2009 Performance Benchmarking Report

The goal of the 2009 Performance Benchmarking Report is to provide information that measures how efficiently and effectively Ontario municipalities deliver programs and services to citizens.

Results from the 27 service areas highlighted in the report can be accessed below.

Index | Click on the section you would like to review

• Letter from the Chief Administrative Officers and City Managers (2 pages, 175 KB)
• Introduction to OMBI (1 page, 64 KB)
• Who Does What? (1 page, 75 KB)
• The OMBI Benchmarking Process (3 pages, 229 KB)
• How to Read the Graphs (2 pages, 115 KB)

Direct Services

1. Building Permits and Inspections (3 pages, 187 KB)
2. By-Law Enforcement Services (3 pages, 185 KB)
3. Child Care Services (3 pages, 178 KB)
4. Culture Services (2 pages, 139 KB)
5. Emergency Hostels Services (3 pages, 180 KB)
6. Emergency Medical Services (4 page, 242 KB)
   Revision Emergency Medical Services (1 page, 52 KB)
7. Fire Services (4 pages, 227 KB)
8. Library Services (4 pages, 222 KB)
9. Long-Term Care Services (3 pages, 176 KB)
10. Parking Services (2 pages, 137 KB)
11. Parks Services (3 pages, 180 KB)
12. Planning Services (3 pages, 186 KB)
13. Police Services (5 pages, 290 KB)
14. Roads Services (3 pages, 185 KB)
15. Social Assistance Services (3 pages, 192 KB)
16. Social Housing Services (3 pages, 168 KB
17. Sports and Recreation Services (4 pages, 245 KB)
18. Transit Services (4 pages, 256 KB)
19. Waste Management Services (4 pages, 285 KB)
20. Wastewater Services (4 pages, 257 KB)
21. Water Services (4 pages, 258 KB)

Indirect Services

22. Accounts Payable (2 pages, 120 KB)
23. General Revenue Services (2 pages, 114 KB)
24. Information and Technology Services (3 pages, 177 KB)
25. Investment Management Services (2 pages, 131 KB)
26. Legal Services (3 pages, 171 KB)
27. Taxation Services (3 pages, 175 KB)

• APPENDIX A: Evolution of OMBI (1 page, 42 KB)
• APPENDIX B: Key Tools, Practices and Processes (1 page, 36 KB)
• APPENDIX C: OMBI Partner Statistics (1 page, 38 KB)
• APPENDIX D: External Liaison (1 page, 28 KB)
• APPENDIX E: Additional Contact Information (1 page, 35 KB)
• APPENDIX F: Partners Websites (1 page, 130 KB)

- Back to Index Page -