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revised February 26, 2009

Pandemic Influenza Plan 2007

Arrow BulletChapter 13: Communications

Effective, clear, and timely communication is a critical component of emergency management. Open communication with the community and key stakeholders is essential to secure support and co-operation, build confidence, and dispel rumours and misinformation.

This chapter defines communication objectives, target audiences, key messages, and specific strategies (written, spoken and visual) during each phase of the pandemic influenza. It also includes evaluation activities to measure the effectiveness of the communication strategies.

Communications (PDF 9 pages, 52KB)


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