Peel Living - 10 Peel Centre Dr., Suite B, Brampton, 905-453-2500. The office is open from 8:30
a.m. to 4:30 p.m., Monday to Friday.
Peel Living Mail - A courier comes to the properties every Tuesday and
Thursday (except between Christmas and New Year's Day) to pick up and
deliver resident correspondence.
With the exception of rent payments, any document can be sent to our head
office by dropping it off at the Superintendent's office.
Complaints about residents or staff should be sent to Peel Living
in writing. Due to Municipal Freedom of Information and Protection
of Privacy Act, Peel Living will not be able to share what specific
action has been taken.
Complaints about a repair that has been done in the unit should
be sent to the Resident Services Representative.
If a resident is notified of a decision which affects their tenancy they
have an opportunity to appeal this decision in one of two ways,
depending on the nature of the decision:
A resident receiving rent-geared-to-income rent can request a
Service Manager Appeal if the matter concerns a decision
involving one of the following:
the household is ineligible for rent-geared-to-income assistance;
the household is ineligible for special needs housing;
type of accommodation in which the household may be accommodated;
the category into which the household has been placed on a waiting list;
the amount of geared-to-income rent payable by the household; or
a deferral of geared-to-income rent payable by the household.
Regarding any other matter, a resident can request an appeal
through the Peel Living Internal Review Committee. For
example, a resident can request an appeal to review a decision
regarding a transfer request. As another example, a resident
might request an appeal to review a decision regarding an
application to terminate their tenancy.
Residents can obtain more information on how to apply for an
appeal by contacting their Resident Services Representative.
