Contact your Resident Services Representative (RSR) for any
customer or service inquiries you may have.
Your RSR is responsible for all customer service inquiries.
The RSR responds to resident inquiries in writing and by
telephone, processes applications for transfers and income
changes and initiates action under the Residential Tenancies Act, for
lease infractions such as late rent payments and illegal activities.
RSR's report to our Senior RSR.
Note: Each RSR is responsible for about 1000 units and is not always able to
answer each call. Please make sure to leave your name, phone number and a
short message and the RSR will contact you within a maximum of 48 hours
but often sooner.
Property Manager (PM) - oversees the day-to-day management
of the physical state of the building assigned to them including
site staff (Superintendent, and at some sites, a Cleaner).The PM
reports to the Manager of Residential Operations.
Superintendent - responsible for maintenance repairs of the
building and to your home, verifies contractor work, forwards
requests for parking changes to the RSR, posts notices and
delivers mail to and from Peel Living.
Hours of Work - Superintendents work from 8 a.m. to 5 p.m.
each weekday with one day off per week and every other
weekend. Back up coverage is provided during a Superintendent's
absence and after hours.
Maintenance Requests - Residents must fill out a Maintenance
Request Form (available from your Superintendent) for all
routine repairs or other work such as leaking taps, pest control
and kitchen cupboard repairs.
Annual Unit Inspections - Resident units are inspected a
minimum of once a year and necessary repairs noted and
action taken.
Notice of Entry
Except in emergency situations, under the Residential Tenancies Act, Peel Living
is required to give residents at least 24 hours notice to enter your unit to do
repairs or inspections
Invoice for Damages - Residents will be invoiced for damages
to the unit, building or property beyond normal wear and tear
or through negligent acts. Any questions about a charged repair
can be discussed with the Resident Services Representative at
905-453-4900.
