Driving for Excellence
By Tatiana Golovanova
 On
a sunny day last June, Marion Blace’s brand
new car collided with another vehicle. Luckily,
she was not badly injured. Transhelp driver Bharat
Sood, who happened to be close to the accident
scene, immediately offered his assistance and
stayed with the woman until police arrived.
Later in her thank-you letter to
Transhelp, Mrs. Blace wrote: "I was very upset
and Bharat tried to calm me down. He was so kind
and compassionate. I want him to know how much
I valued his assistance that day."
Bharat and other Transhelp employees
are often called the eyes and ears of Peel, and
they are truly public servants in the best and
broadest sense of the term.
Transhelp, the Region’s transportation
service for people with disabilities, is well
known in Peel for its excellent service and dedicated
staff. Transhelp’s white-and-blue buses travel
across the Region carrying passengers to their
many destinations, including hospitals, shopping
malls and work. The division currently services
1,732 Peel residents.
This year is very special for both Transhelp and
the Region. In September, the division was presented
with the Progressive Excellence Program Award
from the National Quality Institute, an organization
whose goal is to research, assess and recognize
organizational excellence.
 Transhelp
employees are also proud of their new mission
statement, which reflects their strong commitment
to improving the service. It states: Transhelp
– A Quality Regional Service: "Working together
to enhance the lives of those unable to use conventional
transit." The statement was developed by the group
of Transhelp employees and the members of Transhelp
Advisory Committee.
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