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Pride in Customer Service
By Elizabeth Netto
"When
we do the best that we can, we never know what
miracle is wrought in our life, or in the life
of another." Helen Keller
Every day, Regional employees perform miracles
in the lives of Peel residents by repeatedly striving
for excellence in the service they provide.
Here is what a few employees had to say about
taking pride in customer service:
"I work with the homeless in Special Services
and it's a total and complete privilege to play
a part in people’s lives and help them become
empowered to face the future!"
JoAnna Featherstone
Caseworker, Special Services
Ontario Works
"There is nothing better than seeing the
happiness in our customers’ faces when they
learn there is quality child care available to
them within Peel Region."
LeeAnne Barrett
Supervisor
Children’s Services
"I take great pride in ensuring that the
highest level of customer service is consistently
provided and maintained during my day. It is my
belief that in order to provide strong customer
service, one must be respectful, understanding
and creative. Whether directly or indirectly,
customer service is truly the life blood of all
Peel services."
Philip A. Rowe
Supervisor
Project Planning and Studies, Engineering and
Infrastructure Planning
Public Works
"Teamwork is an integral part of quality
customer service. I am very proud to be a part
of the collaborative spirit of our staff, community
partners and residents who all work together to
make Peel Region a healthier place in which to
live, work and play."
Lisa A. Fabbroni
Health Promotion Officer Health
"Good customer service is a win-win situation.
The client is happy that their needs are served
and I am satisfied that I have done the best that
I can do."
Louise Aubin
Research and Policy Analyst Environmental Health
"It gives me great pride to contribute and
be part of an organization that takes interest
in the well-being and personal growth of its employees
and community!"
Claudia Pardo
Administrative Assistant
Human Resources
"Our philosophy is that children with special
needs have the right to be included in all aspects
of their community. Therefore, my greatest satisfaction
comes from the partnerships with the various community
agencies, as we work on a family-centred approach
and ensure the families receive the highest level
of service."
Sonia Tavares
Resource Teacher
Cooksville CCC
"I would like to say that I am proud to
be working for the Region of Peel and I get a
great deal of satisfaction from helping people.
It gives me a rewarding feeling knowing that I
can share the knowledge that I have learned to
help others."
Valerie Lanni
Records/GIS Technician
Public Works
"I take pride in working for Children’s
Services. It gives me the opportunity to help
shape the minds of today's children, who are the
gatekeepers of our future.
Together we're making the difference for a better
tomorrow."
Lucie Baptista
Resource Teacher
Brampton West CCC
"Whenever I help Regional departments communicate
information about a service or program, I believe
I contribute to a better quality of life for Peel
citizens."
Cynthia Ulba
Senior Public Affairs Associate
Communication Services
"Happy customers aren't the only people
who benefit from good customer service. Knowing
I've exceeded a customer’s expectations brings
me a great sense of pride."
Carol Speck
HR Associate
Public Works
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