Keeping your personal information accurate, confidential and secure
- Your rights
- How we gather your personal health information
- How we use and disclose your personal health information
- Have a concern or question about privacy?
Under Ontario law you have every right to:
- Know how we collect, use, disclose and store personal health information.
- Expect that any of your personal health information held by us remains accurate, confidential and secure.
- Look at or receive a copy of your personal health information. Please note there is an administrative charge of 20 cents per page up to maximum of $30 to obtain a record and requests must be made in writing.
- Ask us to correct your client health record.
- Expect that your personal health information remains private. We will not share your personal health information with others without your consent unless we are permitted or required to by law.
- Ask questions or make a complaint to the Administrator, the Director of Peel Long Term Care, or the Privacy Commissioner about our information management practices.
- Withdraw your consent (if the law allows) for some of the above uses and disclosures by contacting us.
If you provide us with your consent, we’ll:
- Disclose your name and location to a person representing your religious organization based on the information you give about your religious affiliation.
- Respond to inquiries from family and friends confirming your presence at the centre, your room number and provide information on your general health status (i.e, stable, fair, etc.).
How we gather personal health information
The collection and use of personal health information is controlled by the Personal Health Information Protection Act (PHIPA).
Under PHIPA, we collect personal health information about you from either you or the person who is legally acting on your behalf.
The personal information we collect may include your:
- Date of birth
- Address and contact information
- Health and health care history
- OHIP number
We might also collect:
- Records of your visits to hospitals or specialists.
- Information on the care you received during those visits (including laboratory, x-ray and other medical results).
- Personal health information about you from other sources where:
How we use and disclose personal health information
We collect, use, disclose and store your personal health information to:
- Plan, assess, manage and improve our services and internal operations by:
- Communicating with other service providers on your behalf.
- Monitoring our services.
- Evaluating your response to the services we provide.
- Making decisions about the types of services you require and providing direct care.
- Performing risk management and quality improvement activities.
- Performing research to improve the health care services we provide.
- Gathering statistics.
- Confirm your eligibility for:
- Our services.
- Ministry of Health and Long-Term Care payment.
- Meet legal and regulatory requirements.
- Fundraise to improve our health care services and programs.
- Fulfill other purposes permitted or required by law.
Have a concern or questions about privacy?
If you or your family have concerns or questions about the management of personal health information at Peel Long Term Care, or you would like to know more about how personal health information is collected, used, disclosed or stored, contact us at:
Peel Long Term Care
7120 Hurontario Street
PO Box 667 RPO Streetsville
Mississauga, ON L5M 2C2
You also have the right to complain to the Information and Privacy Commissioner of Ontario if you think we’ve breached your or your loved one’s rights.
You can contact the Commissioner at:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
General Inquiry: 416.326.3333
Toll Free: 1.800.387.0073
Personal Health Information Protection Act (PHIPA)