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We encourage you to establish open communication with the care team at Malton Village. It is our goal to make residents’ lives as comfortable and fulfilling as possible.

We hope that should you need to obtain information, raise concerns, lodge complaints or recommend changes within Malton Village you will feel free to openly discuss this with us. Please communicate your needs to staff so they can be promptly addressed. We will be happy to direct you to the right person to get a solution quickly.

When you have a concern there are several ways to communicate. Please discuss your concerns with:

  • A staff member
  • The Registered Nurse at the Neighbourhood Centre
  • The Resident Council
  • The Supervisor of Care
  • The Director of Care
  • The Administrator
  • The Director of Long Term Care

For your convenience, a staff list with extension numbers is provided at the beginning of this guide.

Written concerns/recommended changes can be left with the Receptionist at the Administration office. Any individual who registers a concern will be informed of the outcome.

The resolution of any complaints made through Resident Council will be posted in the minutes.

All concerns and complaints received will be documented, including a list of the issues, date expressed, date and follow-up action taken, final resolution if any, and date feedback was provided to the complainant.

The Administrator will respond within 10 days to all resident/representative formal requests, suggesting and complaints, indicating plans of action.

The Director of Long-Term Care Division and the Ministry of Health and Long-Term Care Office will receive a copy of all written complaints received by the Centre including a description of the follow-up action.

If you feel your concerns have not been adequately heard within the Centre you may wish to contact the following officials:

Director of Long Term Care

To send regular mail:

  • Director of Long Term Care
    Region of Peel - Health Services
    PO Box 667 RPO Streetsville
    Mississauga, ON L5M 2C2

To send registered mail:

  • Director of Long Term Care
    Region of Peel - Health Services
    7120 Hurontario St.
    Mississauga, ON L5W 1N4

905-791-7800 ext 2647

Long -Term Care INFOline
7 days a week, 8:30am-7:00pm

Ministry of Health and Long Term Care
c/o Compliance Advisor
119 King St. West, 11th, Floor
Hamilton, ON  L8P 4Y7

Ministry of Health and Long Term Care
Minister of Health, Minister’s Office
10th Floor, Hepburn Block (Simcoe West)
80 Grosvenor  Street
Toronto, ON M7A 2C4

Financial Office of the Ministry Health and Long Term Care
c/o Financial Officer
Ministry of Health and Long Term Care
5700 Yonge Street, 12th Floor
Toronto, ON  M2M 4K5

Ontario Association of Residents Councils
Castleview Wynchwood Towers
351 Christie Street
Toronto, ON M6C 3C3

Advocacy Centre for the Elderly (ACE)
120 Eglinton Ave East, Suite 902
Toronto, ON M4P 1E2

Office of the Public Guardian and Trustee
595 Bay Street, Suite 800
Toronto, ON M5G 2M6



Revised: Monday July 06 2015

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