Welcome

Our Vision of Peel’s Future
The Region of Peel will be a healthy, vibrant and safe community that values its diversity and quality of life.

Corporate Mission Statement
The Region of Peel will serve its growing community through commitment, partnership, innovation and excellence.

Our Regional Values

Supportive and Respectful Environment
We work in an environment that is positive, healthy, caring and free from discrimination. We respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions.
Teamwork
We practice teamwork, cooperation and collaboration, and reinforce these with a strong vision and positive leadership.
Effective Communication
We practice open, two-way communication in a clear and honest manner.
Integrity
We are ethical, professional and trustworthy in our work.
Quality Service
We provide services that are accountable, accessible, responsive, efficient and effective. We seek new and innovative ideas for improvement in policies, practices and services.

Our Mandate

Peel Long Term Care will continue its tradition of caring for our clients to ensure their dignity, independence, quality of life and ongoing community connections.

Peel Manor’s History/ Part of Your Community

Peel Manor is one of five long-term care centres operated by the Regional Municipality of Peel, one level of local government. Peel Manor originally opened before the start of the 20th century (1898) as Peel County Manor. It has undergone many renovations since it first opened, with the most recent renovation completed in 1994.

Peel Manor operates in accordance with the relevant legislation and in compliance with the policies of the Regional Municipality of Peel. The Manor is an accredited long-term care centre. In 2007 we were involved in an accreditation process with the Canadian Council of Health Services Accreditation. This means that we voluntarily asked to be evaluated by an independent non-profit organization of health care professionals for compliance with national standards set by our peers. We successfully received the highest award from this organization.

The Manor provides services for residents in a care centre and through outreach programs for seniors in the community. As part of the Ontario health care delivery system, Peel Manor works cooperatively with community medical health and support services and area hospitals to provide a full range of services to its residents. The Manor’s 177 residents, many of whom may suffer from dementia, cognitive impairments and/or physical disabilities, enjoy a variety of programs and services within a supportive environment.

In addition to the essential services such as nursing, medical, dietetics, therapeutic recreation and environmental services, Peel Manor also makes available on-site rehabilitation and physiotherapy services. These services include podiatry, psychogeriatric consultations and optometry, audiology and dental clinics.

Tender Care Approach

Resident-centered care is the direction long-term care has adopted to enhance the quality of life of residents. Staffing, programs, and facility design support rather than challenge our residents who are cognitively impaired. Moyra Jones outlines this approach in her book “GentleCare”. A plan has been developed to adapt this model of care to our Centre. Our team has developed the name “Tender Care” for our unique style of care.

Our Commitment

Peel Manor promotes respect for the dignity, worth, autonomy and individuality of all.

We are committed to promoting the safety of the resident/Day Program participants, staff and the physical plant. Resident/Day Program participants, their families, volunteers and staff at all levels of the Home are encouraged to provide input and feedback. Receiving feedback is important to us.

As a new resident, your move to our Home will be made as comfortable as possible by staff who are here to help you adjust to your new environment. Your family members are encouraged to assist in helping make the transition smooth.

Visitors are welcome at any reasonable time. There are several lounges available throughout the Home if you wish to see your visitors in a place other than your room.

Peel Manor Management Team

Our management team is made up of experienced professionals who are available Monday to Friday and are available to assist residents and families with any concerns or questions you may have:

Administrator
Director of Care
Supervisor of Activation & Volunteer Services
Supervisor, Community and Adult Day Services
Business Services Supervisor
Social Worker
Dietary Services Supervisor
Facility Services Supervisor
Supervisor of Care (SOC) Day 7:00am-3:00pm Evening 3:00pm-11:00pm

A current telephone contact list is inserted for your convenience

Residents’, Family Members’ and Friends’ Responsibilities :

To ensure that our Centre is an enjoyable and safe place, it is important that:

Each resident, family member and visitor observe the rules and policies of the Centre.
Each resident, family member and visitor shall respect the rights and privacy of others.
Each resident, family member and visitor shall treat others, including staff and volunteers, with dignity, courtesy and respect.

Privacy Statement

Peel Manor Long Term Care Centre provides you with a variety of health care services. To meet your needs and provide you with quality service, Peel Manor needs to know personal health information about you.

We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. We conduct audits and complete investigations to monitor and manage our privacy compliance. We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes for which you have consented.

This personal health information about you is collected from you or from the person legally acting on your behalf to help provide health care or receive payments for health care. We use this information and share it only with those who need to know the information.

If you would like to know more about how your personal health information is collected, used, stored, disclosed, or about our privacy protection practices, or to raise a concern you have with our practices, please speak with your Director of Care or the Centre’s Administrator. You may also speak with our privacy contact person, the Director of Long Term Care at 905-791-7800.

Prevention, Reporting and Elimination of Abuse Policy

The Region of Peel Long Term Care has a zero tolerance abuse policy. It is consistent with the standards of the Ministry of Health and Long-Term Care.

Abuse means any physical, sexual, emotional, verbal or financial abuse as well as any form of exploitation or neglect of residents and clients. At our Centre we do not tolerate any form of abuse. Our residents and clients must be treated with respect and dignity at all times by staff, service providers, visitors and volunteers.

We handle all allegations of abuse in a confidential manner, investigate them carefully, and take appropriate actions. Our Centre will ensure that people who report incidents of abuse will not be penalized.

All of us are legally, morally and ethically obligated to report any incidents of abuse we witness. At our Centre, we will accept and act upon anonymous reports; however, our ability to take meaningful and effective follow-up action may be comprised.

Process for Raising a Concern

Issues causing you concern should be addressed promptly. Any staff member will be happy to direct you to the right person to deal with your concern. If a problem is not dealt with to your satisfaction you may contact:

Ranjit Calay
Administrator, Peel Manor
525 Main St.
Brampton, ON L6S 5V9
905-453-4140 Ext 3714

Carolyn Clubine
Director of Long Term Care
7120 Hurontario Street
PO Box 667 RPO Streetsville
Mississauga, ON L5M 2C2
905-791-7800 Ext 2647

You may also contact the Ministry of Health and Long Term Care who will assist residents and/or families who feel their concerns have not been addressed. If you want more information, have a concern or want to register a complaint about a long-term care centre, you may call the Long Term Care Action Line at 1-866-434-0144, seven days a week 8:30 a.m. to 7:00 p.m. or you may contact:

Compliance Advisor
Ministry of Health and Long Term Care
201 City Centre Drive, Suite 301
Mississauga, ON L5B 2T4
905-897-4601

Financial Office
Ministry of Health and Long Term Care
201 City Centre Drive, Suite 301
Mississauga, ON L5B 2T4
905-897-4629

Minister of Health and Long Term Care
(Simcoe West) 10th Floor, Hepburn Block
80 Grosvenor Street
Toronto, ON M7A 2C4
416-327-4300