For Immediate Release
January 25, 2001
Treasurer and Commissioner
Region of Peel
905-791-7800, Ext. 4258
WATER BILLING GOES ON-LINE
(Brampton) - Peel Residents can now receive and pay their water bills via their on-line banking Web sites.
Customers who receive their water bills from the Region of Peel and who are also customers of one of the following financial institutions - Canadian Imperial Bank of Commerce, National Bank of Canada, Royal Bank of Canada and TD Bank Financial Group (including Canada Trust) - now have the option of receiving their bills on their personal banking pages.
This service is made available through an agreement with e-route inc., a consortium of leading financial institutions. Customers of the Bank of Nova Scotia, Laurentian Bank and members of Credit Union Central of Canada should watch for service news on their banking Web sites in the early spring. The Region of Peel is continuing its efforts through e-route inc. to have other financial institutions join in this service.
"With more and more people choosing to do their banking on-line, we felt the time was right to provide the added value of presenting the bill on-line, so people can see all the details they would see on a printed bill," said Joe Pennachetti, Treasurer and Commissioner of Finance at the Region of Peel. "Since most of the major financial institutions are involved, this service is the best way for us to reach the largest number of our customers."
The new service is available to Peel's 215,000 water and sanitary sewer customers. They can get a full view of their current bill in a format that is very similar to the paper version sent by mail. Bills can be viewed and immediate payments made simply by using the "pay" button. Any additional information brochures that are normally inserted with the paper bill are displayed at the individual site as well. The service also stores information so that a historical record of bills can be kept, and the consumer has the option of storing bills in his/her own file to maintain long-term records.
The Region of Peel adopted on-line bill delivery technology early last year. In February 2000, the Region joined the e-route inc. pilot program. The Region completed its transition into full service, which became available to all homeowners in Peel in December 2000.
The on-line presentment of the bill is the latest step in offering the best and most flexible bill payment service options available. Customers who are not signed up for on-line bill presentment still have the existing payment options of paying directly at the bank, using telephone banking, Internet banking, mailing a cheque, or signing up for the pre-authorized debit plan. Those who sign up for the on-line bill presentation may continue their pre-authorized debit arrangement.
"Peel is committed to finding better ways of providing customer service to our ratepayers," said Pennachetti. "The new on-line banking service gives us the opportunity to provide a convenient way for our customers to receive and pay their water bills."
Customers interested in on-line banking or document presentment can visit the e-route inc. service Web site - www.webdoxs.com - for more information and a user-friendly demonstration.
- 30 -Communication Services, 10 Peel Centre Dr., Brampton, ON L6T 4B9
Phone: 905-791-7800, Fax: 905-791-0595 , e-mail
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