An Important Voice for Long-Term Care Residents
(Brampton) – Residents at the Region of Peel Long-Term Care Centres have an important voice when it comes to improving services or participating in the daily affairs of their centres. This voice is Residents’ Council. Whether making a suggestion for a new recreational activity or providing input into building upgrades, the Council plays an instrumental role in the overall success of each of the five Regionally-operat ed long-term care centres.
“Residents’ Council gives our residents an opportunity to be actively involved in the life of their home and make suggestions on how to improve services and programs,” says Janette Smith, Director of Long Term Care.
Residents’ Council at each centre meets once a month. A staff member attends these meetings to record minutes, which are posted in the centre. As per the standards of the Ministry of Health and Long-Term Care, suggestions and complaints from the Resident’s Council have to be documented, investigated and respond ed to in writing by the centre’s Administrator within 21 days.
“It is important that residents have a voice in their home. We are happy that the Presidents of Residents’ Councils are willing to represent their fellow residents and ensure that their questions, concerns and opinions are heard and addressed,” said Regional Councillor Susan DiMarco, Chair of Human Services.
Residents’ Council Presidents, elected by residents, are the leaders of their fellow residents and care about their well-being and satisfaction with services and programs.
“I definitely enjoy being a President. We try and get as many residents as possible to come and share their views about things that are going on at the Villa,” says Eugene Koley, President of Sheridan Villa’s Residents’ Council.
Shirley Brown, President of Peel Manor’s Residents’ Council, visits as many residents as she can on her regular Thursday rounds. She especially makes an effort to visit those residents who do not have any family. One of the Council’s responsibilities is welcoming new residents, and Shirley is a true champion in helping them adjust to the unfamiliar environment.
“The transition from home to here is difficult, so we do what we can to help,” says Shirley.
Residents’ Council at the Davis Centre in Bolton is lead by Charles “Chuck” Lynch. A former fiddle player, Chuck tries “to get people to laugh and come out of their shells”. In addition to other tasks, Chuck and his Council are also responsible for planning social events, such as plays and entertainment.
Residents’ Councils at the Region’s two newest long-term care centres – Malton Village and Tall Pines – are just getting off the ground but have already become part of the centres’ successes. Pat Boyle, President of the Council at Tall Pines, is quite active in the daily activities and special celebrations at the centre. Residents’ Council at Malton Village is lead by Joyce MacKinnon.
The Region of Peel has a tradition of caring for the older adults of our community for more than 100 years. We operate five long-term care centres – Davis Centre, Malton Village , Peel Manor, Sheridan Villa and Tall Pines. Many of our centres have beds available for those who require 24-hour nursing and personalized care. At our centres, residents experience a rich quality of life through stimulating activities and an ongoing connection with the diverse communities in Peel.
All of our centres operate in accordance and compliance with the relevant legislation of the Ministry of Health and Long-Term Care and the policies of the Region of Peel. Our long-term care centres are accredited by the Canadian Council on Health Services Accreditation.
For more information about Region of Peel Long Term Care, please call Health Line Peel at 905-799-7700 or visit www.peel-longtermcare.ca