Peel's Long-Term Care Homes Welcome Feedback From Residents
BRAMPTON, ON. (Jan. 22, 2008) – Every year, residents at Peel’s Long Term Care Centres are invited to participate in the resident satisfaction survey and tell staff about the quality of services they receive, voice their concerns and provide recommendations for improvement.
In the 2007 survey, 90 per cent of the respondents indicated that, overall, they were satisfied with the centres as a place to live, and 96 per cent said they would recommend the centres to family and friends.
The annual survey asks for feedback in several areas including residents’ satisfaction with personal care and services, housekeeping and laundry, food, and general administration. Residents are encouraged to complete the anonymous survey independently or with the help of family members. In 2007, a total of 293 surveys were completed across all five centres for a response rate of approximately 44 per cent, which were a sufficient number of responses to ensure the overall quality of the findings.
“We encourage all residents to participate in the annual survey and always welcome feedback on the quality of care and services we provide,” says Carolyn Clubine, Director of Long Term Care. “The information we receive helps us evaluate how we care for our clients and adjust our programs and services to better suit their changing needs.”
Each home reviews survey results and shares them with the Residents’ and Family Councils and staff. Over the years, in response to the survey findings, the centres implemented several strategies including increasing resident and family involvement in care planning and developing several educational tools for staff to provide care and services to ethnically diverse residents.
The Region of Peel has a tradition of caring for the older adults in the community for more than 100 years. It owns and operates five long-term care homes – the Davis Centre in Caledon, Malton Village and Sheridan Villa in Mississauga, Peel Manor and Tall Pines in Brampton. In Peel’s centres, residents experience a rich quality of life through personalized care, stimulating activities and an ongoing connection with the diverse communities in Peel.
All of the centres are accredited by the Canadian Council on Health Services Accreditation and operate in accordance and compliance with the relevant legislation of the Ministry of Health and Long-Term Care and the policies of the Region of Peel.
For more information about the Region of Peel’s Long Term Care Centres, please call 905-799-7700 or visit www.ltcpeel.ca