BRAMPTON, ON. (Dec. 1, 2010) – 2-1-1 receives calls each day from Peel residents who require assistance during financial and emotional hard times. Calls to 2-1-1 at this time of year are reflective of the season: the need for winter clothes, food, toys for children, rent and utility assistance, mental health assistance, and shelter.
2-1-1 is a free, confidential phone number to find information about community and social services for those in need. Trained specialists assist callers, providing information to access the most appropriate services based on the individual’s needs. 2-1-1 is available 24 hours a day, 365 days a year, and has an interpretation service in more than 150 languages.
“The challenge for people who are brave enough to ask for help, is that they often do not know where to go,” said Carroll Francis, Supervisor, Customer Contact Centre and project manager for 2-1-1 at the Region of Peel. “2-1-1 in Peel is a confidential community connection to food banks, shelters, doctors, and more.”
2-1-1 works with local services to gather information on the many holiday programs that are available in Peel. Community agencies organize gift, toy, clothing and food drives for different age groups and are always looking for volunteers to support their efforts. 2-1-1 staff work hard to keep up to date with information on community services that are available so they can provide the most pertinent information to callers.
2-1-1 service delivery in Peel is built on a strong collaboration among the Region of Peel, Community Information Partners Peel and the United Way of Peel Region. The 2-1-1 Peel call centre has been operated by the Region of Peel since 2008, and is part of the 2-1-1 service that is expanding to serve all of Ontario by 2012. 2-1-1 is also available online at 211ontario.ca.
The Regional Municipality of Peel was incorporated in 1974 on the principle that certain community and infrastructure services are most cost-effectively administered over a larger geographic area. The Region of Peel serves more than one million residents in the cities of Brampton and Mississauga and the town of Caledon.