A-Z List | Accessible Info | Careers | Contact Us

Images from Peel Region

For Immediate Release:
December 17, 2010

Peel Honours Emergency Communicators Of The Year

BRAMPTON, ON. (Dec. 16, 2010) – Peel Regional Council presented Sandy Eastman from Fire Services, Giulia Lapalme from Ambulance Communications, and Jennifer Shaw from 9-1-1 Communications with the prestigious Paul Schram Memorial Award today for providing professional, quick and efficient service.

“Peel Region has over 240 emergency communicators who provide a vital link between the public and paramedic, police and fire services,” said Regional Chair Emil Kolb.  “Every day, while faced with urgent and often difficult calls, their quick thinking helps to ensure Peel residents get the assistance they need in an emergency situation when every second counts.”

Each year during 9-1-1 Awareness Week, Peel’s outstanding emergency communicators are recognized for excelling in their daily responsibilities.  The Paul Schram Memorial Award is named in memory of the late Paul Schram, who was instrumental in developing the 9-1-1 service in Peel.

9-1-1 Awareness Week, Dec. 13 to17, is also an opportunity to help residents better understand the proper uses of the 9-1-1 system.  Residents are reminded that 9-1-1 should only be used for life-threatening emergencies such as a medical emergency, a crime in progress, or a fire.  This way, Peel residents can help ensure paramedic, police and fire services are available to those who really need them.  In 2009, emergency communicators responded to 311,909 calls to 9-1-1, ensuring necessary emergency services were provided to residents across Peel.

Sandy Eastman, Fire Services
Sandy Eastman, Acting Communications Officer for Brampton Fire and Emergency Services, is a positive role model who enjoys training new employees and acts as a mentor without being prompted.  She eagerly participates in discussions and often provides valuable suggestions and solutions to issues.  Sandy was instrumental with the advancement of a monthly training program and recognizes the value and processes of operating policies.  Sandy consistently shows a willingness to improve through self development, which is evident in her personal commitment to continuing education.

Giulia Lapalme, Ambulance Communications
Giulia Lapalme has been employed as an Ambulance Communications Officer at the Mississauga Central Ambulance Communicators Centre for the past eight years.  In that time, she has gained the respect of her peers and managers as a skilled communicator, training mentor, patient advocate and team player.  She has a strong work ethic and encourages those around her to routinely strive for an increasing level of service for the patients who rely on their expertise.  Giulia has volunteered for additional tasks throughout her career that have enhanced her experience and make her an asset to the team.  She inspires her colleagues through her positive attitude towards providing quality healthcare services.

Jennifer Shaw, 9-1-1 Communications
Jennifer Shaw of Peel Regional Police continuously displays a genuine concern for the needs of those in distress.  During the past 12 months, she processed 3,853 calls for service.  She possesses a positive attitude and is always eager to learn. Jennifer generously volunteers her time at charity events and other activities. She has also represented the Communications Centre as a member of the Honour Alliance at Remembrance Day parades, at repatriation ceremonies for deceased Canadian soldiers, and at police memorials.

The Regional Municipality of Peel was incorporated in 1974 on the principle that certain community and infrastructure services are most cost-effectively administered over a larger geographic area. The Region of Peel serves more than one million residents in the cities of Brampton and Mississauga and the town of Caledon.

For more information on the Region of Peel, please call 905-791-7800, or visit peelregion.ca.



Natalie Daniel
Public Affairs Associate
Region of Peel
905-791-7800, ext. 4478

Carroll Francis
Supervisor, Customer Contact Centre
Region of Peel
905-791-7800, ext. 6505

Communication Services, 10 Peel Centre Dr., Brampton, ON L6T 4B9
Phone: 905-791-7800, Fax: 905-791-0595, e-mail



Home | Contact Us | Search | A-Z Topic List
Privacy & Terms of Use | Service Commitment

Smaller Text Larger Text