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For Immediate Release:
December 13, 2012

Region of Peel Honours Four Emergency Communicators of the Year

Presentations of Paul Schram Memorial Award a part of 9-1-1 Awareness Week

BRAMPTON, ON. (Dec. 13, 2012) – Four 9-1-1 Emergency Communicators in Peel Region were honoured at today’s Regional Council meeting with the Paul Schram Memorial Award for their outstanding work.

The four recipients of the award are Peter Chamczuk from the Ontario Provincial Police, Hoda Tengler from Brampton Fire and Emergency Services, Wayne Spindler from Ambulance Communications and Tammy Clarke from Peel Regional Police.  

“I am very proud of our Emergency Communicators; they are, without question, the vital link between the public and police, fire and ambulance services,” said Regional Chair and CEO Emil Kolb. “I am very proud to formally recognize this group of outstanding individuals for their quick-thinking, hard work and professionalism. These traits are absolutely critical when dealing with life and death and other emergency situations.”

Presentations of Paul Schram Memorial Award
With Regional Councillor Paul Palleschi (centre), chair of the Region’s Emergency & Protective Services Committee, are 2012 recipients of the Paul Schram Memorial Award (from left to right): Wayne Spindler, Peter Chamczuk, Hoda Tengler and Tammy Clarke.

The award is named in memory of the late Paul Schram, who was instrumental in developing the 9-1-1 service in Peel Region. In addition to the four award winners, Regional Council also celebrated the accomplishments of the more than 240 dedicated public safety communication professionals who are critical to the continued success of the 9-1-1 service.

The presentation was part of 9-1-1 Awareness Week which, each year, aims to increase public awareness of the essential 9-1-1 community service as well as to educate citizens about the appropriate use of 9-1-1.

In 2011, emergency communicators responded to more than 400,000 calls to 9-1-1, ensuring necessary emergency services were provided to residents across Peel Region.  For Peel residents who do not speak English, emergency communicators quickly connect to a 9-1-1 telephone translation service that is available in over 150 different languages.

9-1-1 should only be used for life-threatening emergencies such as:

  • a medical emergency;
  • a crime in progress;
  • a fire.

For non-emergencies, when the safety of people or property is not at immediate risk, residents are asked to call their local police, fire or ambulance service. Visit “Facts and Tips” at peelregion.ca/911 for a list of non-emergency numbers.

About the Recipients of the Paul Schram Memorial Award

Peter Chamczuk, Ontario Provincial Police (Caledon Detachment)
Peter has been a member of the Ontario Provincial Police as a Communications Operator for 18 years. A positive role model who performs with great confidence and professionalism, Peter is very much respected by his co-workers and supervisors. He is very dependable, performs his duties at an exceptional level, and possesses a calm and patient disposition that he maintains during highly stressful situations. Peter actively participates in training initiatives and improving his skills, and is a highly dedicated member of the Ontario Provincial Police. 

Hoda Tengler, Brampton Fire and Emergency Services
Hoda has been employed with Brampton Fire and Emergency Services since 2006. Her positive outlook towards improving public safety and exceptional service, while showing respect and courtesy to the public and fellow co-workers, are what make Hoda stand out. Together with her remarkable attitude that influences and inspires others, Hoda’s initiative for self-improvement is evident with continuous education enrollment. She collaborates effectively within the Joint Fire Communications Centre.

Wayne Spindler, Ambulance Communications
Wayne began his career as an Ambulance Communications Officer (ACO) with Mississauga Central Ambulance Communications Centre in November 2010. He has since earned the respect and admiration of his peers and management. Wayne continually exhibits leadership qualities in many areas including: coaching of new staff, teambuilding and critical thinking. He progressed through the ACO training program quickly, showing no hesitation when being challenged with new tasks or expectations. He consistently achieves a high level of customer service while adhering to the required policies and practices. Wayne sets a high level of expectation for himself as an ACO, assists others and makes himself available to work extra shifts when required. Wayne is a pleasure to work with and an asset to the Mississauga Central Ambulance Communications Centre.

Tammy Clarke, Peel Regional Police
Tammy has been a 9-1-1 Emergency Communicator for nine years. She takes pride in her work and enjoys sharing her knowledge of the job. As Acting Supervisor on her platoon for the past two years, she often arrives early to work to take on many of the administrative duties that come with this role. Tammy is currently an active member of the Communications 9-1-1 Policy Review Committee, which is in the process of bringing the current 9-1-1 manual up-to-date. She is also a member of the Business Continuity Committee, which involves the preparation and training for an evacuation of our Communications Centre in a time of emergency. Tammy’s positive attitude and willingness to be a team player have earned her the respect of her peers throughout the years. 

The Regional Municipality of Peel was incorporated in 1974 on the principle that certain community and infrastructure services are most cost-effectively administered over a larger geographic area. The Region of Peel serves more than 1.3 million people and approximately 88,000 businesses in the cities of Brampton and Mississauga and the town of Caledon. For more information on the Region of Peel, call 905-791-7800 or visit peelregion.ca.



Cliff Luis
Communication Specialist
Region of Peel
905-791-7800, ext. 4570
Carroll Francis
Supervisor, Service Delivery
Region of Peel
905-791-7800, ext. 6505

Communication Services, 10 Peel Centre Dr., Brampton, ON L6T 4B9
Phone: 905-791-7800, Fax: 905-791-0595, e-mail



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