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Applying for Services

Applying for Ontario Works

Telephone Application | Required Documents | Confidentiality | Eligibility

Telephone Application

The application process is initiated by calling the Client Contact Unit at 905-793-9200 or 1-800-327-5379. The hours of operation are 8:30am to 4:30pm, Monday to Friday.

The telephone application will take approximately 40 minutes to complete.

Required Documents

The Client Service Representative will require the following information for each immediate family member to make an assessment of the application:

  • Date(s) of Birth
  • Social Insurance Number(s)
  • Health Card Number(s)
  • Immigration Information (if applicable)
  • Accommodation information including rent/mortgage amounts, heat and hydro expenses, property taxes etc.
  • Address history for the last 12 months
  • All asset information (ie.bank account details, investments, life insurance, and vehicle details).
  • All Income details for each family member, including current income and earnings, if applicable (ie. National Child Benefit Supplement, EIB, WSIB, Support, and Earnings).

Please have all of the information available at the time of the call to ensure the best possible service.


All information provided during the telephone call is confidential as per the Municipal Freedom of Information Act. At any time, a choice may be made to discontinue the application process.


The Client Service Representative will determine potential eligibility in accordance with the Ontario Works Act.

Revised: Wednesday February 04 2015


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