Residents supplied with municipal water are advised not to open their door to anyone asking to test their tap water, collect tap water samples or install water equipment unless that person is an employee or an agent of the Region of Peel.
The Region of Peel does not employ or authorize other companies to test municipal tap water or to collect municipal tap water samples on the Region's behalf. Peel Public Works staff carry photo ID cards and drive regional vehicles.
Peel Water Operators are certified to conduct drinking water tests to confirm water safety, and to collect drinking water samples, which are analyzed by an accredited and licensed laboratory. The Region would contact a resident in advance in the event that any in-home testing would be required.
The Region of Peel is responsible for the treatment and distribution of the municipal water supply. Peel's water quality meets the Ontario Drinking Water Quality Standards (Ontario Regulation 169/03) and is safe without the need for additional treatment equipment.
Consumer Protection Ontario provides information on door-to-door sales and outlines general rights as a consumer. You have a legal right to cancel a sale/service contract signed at the door within 10 days of signing.
Should you have any concerns about water safety or quality, we would be happy to assist you. Please call 905-791-7800, ext 4685, or email WaterQualityInquiries@peelregion.ca. If you suspect fraud please call Peel Regional Police at 905-453-3311 and if you encounter aggressive or violent behaviour or feel threatened call 911.