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Modernize Service Delivery

Outcome: Our services are easy to access and service requests are met through each interaction.

Measurement: Improved internal and external experience with respect to service access and service outcome

Importance

The Region of Peel's External Client Satisfaction Survey results revealed that ease of access to services and service outcomes, regardless of the channel of choice, are now the strongest drivers for overall satisfaction. This Term of Council Priority focuses on strategies where client satisfaction can be meaningfully improved by enhancing the user's digital access and experience.

In 2017, we:

Modernized multi-channel service delivery, built platforms for integration and increased service capacity, including: