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TransHelp... at your service
Taxi Scrip
Frequently Asked
ATTENTION: TransHelp Fares Are Increasing (PDF)
New! Your account is now online. Check your client info and confirm or cancel rides. Sign In.
TransHelp's office has moved. Please review and understand the service and office hour changes. (PDF)
Important Update:
Interactive Voice Response (IVR) for checking ride times

Please be advised that improvements are currently being made to the Interactive Voice Response system to address quality control. As a result, we encourage you to ONLY use IVR at about 60 minutes before your pre-booked ride time. Doing so any earlier will result in inaccurate results.

Improvements we are working on include:

  • Automated calls to inform clients of their pick-up window
  • Automated calls if the pick-up window has changed
  • Upgrades to announce the taxi provider’s name

Again, please only use IVR 60 minutes or closer to your ride time to verify the time. If you are booked for a taxi, please speak to customer service to confirm which vendor you are booked for.

Thank you for your understanding and we apologize for any inconvenience.

|||| TransHelp's Mission:

A Quality Regional Service: "Working together to enhance the lives of those unable to use conventional transit."

New! Access Your Online Account Login Page
  • Confirm/cancel trips
  • Update client info
** Payments can be made at: **

2 Copper Road
Brampton, ON L6T 4W5
or at any Service Peel counter

click here for
locations and hours

Application for Accessible Transportation (PDF, 86KB)

TransHelp User Guide (PDF, 735KB)

Taxi Scrip User Guide (PDF, 381KB)

Interactive Voice Response (IVR) User Guide (PDF, 586KB)

|||| Sign-up to receive the TransHelp e-newsletter via email:

Clients wishing to receive their newsletters and updates via email rather than through mail may sign up here. Please complete the form below, then submit the information to be added to our list.

Client Number:
E-mail Address:

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Revised: Tuesday July 29 2014


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