TransHelp Customer Notice
TransHelp’s Customer Contact Centre has resumed accepting credit card payments over the phone (Monday to Friday, 8:30 a.m. to 4:30 p.m.). Credit card payments continue to be accepted in person at the TransHelp office and at Service Peel locations.
Pick-up times will be expressed as a pick-up window, effective November 1.
- Effective November 1, 2014, pick-up times will be expressed as a 30 minute pick-up window instead of the traditional exact pick-up time.
- A 30 minute pick-up window is a half hour time frame in which your TransHelp vehicle will arrive.
- Clients must be ready and waiting at the start of their pick-up window.
Example: A pick-up window stated as “3:15 p.m. to 3:45 p.m.” means the TransHelp ride will arrive any time within that span of time. The passenger must be waiting as of 3:15 p.m.
Please refer to our FAQ
for more information
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A Quality Regional Service: "Working together to enhance the lives of those unable to use conventional transit."
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