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ATTENTION: Pick-up times will be expressed as a pick-up window, effective November 1.
  • Effective November 1, 2014, pick-up times will be expressed as a 30 minute pick-up window instead of the traditional exact pick-up time.
  • A 30 minute pick-up window is a half hour time frame in which your TransHelp vehicle will arrive.
  • Clients must be ready and waiting at the start of their pick-up window.
Example: A pick-up window stated as “3:15 p.m. to 3:45 p.m.” means the TransHelp ride will arrive any time within that span of time. The passenger must be waiting as of 3:15 p.m.

Please refer to our FAQ for more information
New! Your account is now online. Check your client info and confirm or cancel rides. Sign In.
Changes are coming. Learn more about our Accessible Transportation Master Plan (ATMP).

|||| TransHelp's Mission:

A Quality Regional Service: "Working together to enhance the lives of those unable to use conventional transit."

New! Access Your Online Account Login Page
  • Confirm/cancel trips
  • Update client info
** Payments can be made at: **

2 Copper Road
Brampton, ON L6T 4W5
or at any Service Peel counter

click here for
locations and hours



Application for Accessible Transportation (PDF, 86KB)

Notice of Appeal Form - (PDF, 320KB)

TransHelp User Guide (PDF, 735KB)

Taxi Scrip User Guide (PDF, 381KB)

Interactive Voice Response (IVR) User Guide (PDF, 586KB)


|||| Sign-up to receive the TransHelp e-newsletter via email:

Clients wishing to receive their newsletters and updates via email rather than through mail may sign up here. Please complete the form below, then submit the information to be added to our list.

Name:
Client Number:
E-mail Address:
 

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Revised: Tuesday October 07 2014

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