|||| Customer Satisfaction Survey
TransHelp will be conducting a passenger survey with our clients as indicated in our Fall/Winter 2008 newsletter. Over the next few weeks, you may be contacted by Erin Research who is working on behalf of TransHelp to conduct the survey.
The purpose of the survey is to determine the following information:
- Your service needs and requirements,
- Your view of existing service levels,
- Your comments on what you like about the TransHelp service, and
- Your comments on what needs to be improved with the TransHelp service.
Erin Research will randomly call our clients to complete the survey. I encourage you to participate in the survey and provide your honest feedback. We are evaluating our customer service and will make improvements as required.
Please be assured that all responses are kept confidential. Staff at TransHelp will not see the individual survey comments.
If you do not want to be contacted for the survey, please contact our office at 905-791-1015 ext. 6862 or e-mail us at transhelp@peelregion.ca
TransHelp continues to make improvements to the quality of service we provide. Thank you in advance for participating in the survey. We look forward to your comments.
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Revised:
Monday April 20 2009
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