Transhelp's Mission:
A Quality Regional Service: "Working together to enhance the lives
of those unable to use conventional transit."
To use Transhelp:
1) You must be eligible
You are eligible to use Transhelp if you are a resident of the Region
of Peel and are unable to use conventional transit with or without an
escort, i.e.
- Unable to go up and down three stairs
- Unable to walk 175 metres without assistance
2) You must register
Registration requires assessment by a health care professional employed
by Transhelp, unless you are in a wheelchair.
Call Transhelp at 905-791 1015 select option 8.
3) You must pay the fare
Minimum 10 one way rides cost $22.50
All Transhelp rides must be prepaid in advance, by direct payment,
cheque or VISA. It is critical that you keep track of your
own balance. To prepay, call 905-791-1015, ext. 6853 for more
information.
If you are registered on another para-transit service, you may book
Transhelp provided you prepay your rides and use equipment that can
be safely accommodated on our vehicles.
For all one-way trips, please plan to be on board the Transhelp bus
for up to one hour if travelling within one municipality, 90 minutes
between municipalities.
To request
a ride:
Call 905-791-1015 from 8 a.m. to 8 p.m., Monday to Friday
- Provide your Transhelp I.D. number.
- Provide date and time of requested ride, and appointment time if
any. When specifying your appointment time, allow a few extra minutes
in case of delays.
- Provide pick-up and drop-off addresses.
- State mobility devices (i.e. scooter or electric wheelchair). List
any medical conditions that may require extra boarding or waiting
time.
- State number of travel companions. Passengers may bring up to two
companions, who must each pay the fare.
- Passengers who are unable to communicate must travel with an escort,
who does not have to pay.
- Passengers are advised to book late return rides for at least one
hour before the location they are travelling from closes. This will
ensure shelter and telephone access if the ride is late.
- Specify the type of ride you require, as follows:
Permanent Ride
- For trips to work or an educational institute.
- For regularly scheduled appointments, when you need to get to the
same place at the same time on a regular basis.
Once your permanent ride starts you only need to call again
to change, suspend or renew it.
Occasional Ride
- For shopping trips or outings.
- For occasional appointments.
Book by noon one working day before your ride or up to two weeks in
advance if your schedule permits.
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Remember
to please confirm your trip anytime after 2 p.m. the business
day before your ride.
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Same Day Request
We cannot guarantee you a ride on short notice, but we will try to
fit you into any cancellations we receive.
Stand-By Ride
If we cannot accommodate your request for a ride of any sort, we will
place you on our stand-by list. As soon as a space becomes available,
we will contact you.
Please
remember, when riding Transhelp you must:
- Wear your belt unless medically excused.
- Ensure that carry-on items can be safely managed by you, your escort
or companion.
- Refrain from giving gifts to our staff.
- Meet the bus at the predetermined accessible entrance.
- If you require periodic medication or supplies, have enough with
you in case of delay.
If you
no longer require your ride:
You must call to cancel by noon the business day before or you will be
charged for the ride.
To cancel, call 905-791-1015, select option 1 to cancel through the IVR or Ext 8 to cancel through the CSR.
The day of
your ride:
Please call one business day ahead to confirm your ride. The customer
service representative will give you a time to be ready and a time by
which you can report a late ride. Write this information down.
Please be at the designated building entrance. The driver will come
to the door to look for you. If you are not there at the scheduled time
your driver will leave a "Sorry, we missed you" note and go
on to the next scheduled stop. You will be charged for missed rides.
Please remember to call if you no longer require a ride.
If you seldom miss your ride, but have done so for a reason beyond
your control, call the Control Clerk at ext. 6853 to find
out if you are eligible for "fare forgiveness".
To reach
Transhelp:
Call the office at 905-791-1015 between 8 a.m. and 8 p.m., Monday
to Friday.
| TO REACH |
EXTENSION |
| Reservations, Registrations, Cancellations |
8 |
| Fares |
6853 |
| Manager |
6850 |
| Advisory Committee |
5259 |
Lines tend to be busiest from 8-9 a.m. and 4-6:30 p.m. Please wait
on the line or try again after five minutes.
Transit
Hours
Transit service is available:
- Monday to Friday 6:30 am to 11:30 pm
- Saturday 9 am to 11:30 pm
- Sunday & Holidays 9 am to 10 pm
When you confirm a ride for a weekend or after 6 p.m. on a weekday,
you will be provided with the name of the taxi company to call if your
ride is late.
For trips originating in Brampton:
For trips originating in Mississauga:
- Blue and White 905-274-4444
If in doubt, call Bram City in Brampton or Blue and White in Mississauga.
Customer
Service
Transhelp is committed to providing quality service to its passengers
and welcomes your comments. If you have a comment you would like to
make about Transhelp, contact:
Customer Service Representative
Transhelp
3190 Mavis Rd.
Mississauga, ON L5C 1T9
905-791-1015, ext. 8
Revised:
Monday April 20 2009
www.peelregion.ca
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