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911 Service

Calling 9-1-1 helps you reach emergency services when you need immediate help.

9-1-1:

Avoid calling 9-1-1 by mistake

Misusing 9-1-1 can prevent emergency services for helping those in need.

In 2020, the 9-1-1 Centre received 555,853 calls.

  • 60% were for valid emergencies.
  • 40% were misuse calls such as pocket dials, hang ups and test calls.

Avoid misdialing 9-1-1 by locking your cellular phone. Do not program 9-1-1 into your home phone or cell phone autodial. Autodialing will not save time and could increase the chance of dialing 9-1-1 by mistake.

If you dial 9-1-1 by mistake, DO NOT hang up. Stay on the line and tell the emergency communicator it was a pocket dial or error.

For non-emergencies, these are the Communication Centre phone numbers to call:

Police:

Fire:

Peel Region Paramedic Services – 1-800-668-7821

Your local municipality 3-1-1

Animal Control – 3-1-1 or Animal Control Services to report wild animal sightings.

Learn more about the crucial role of 9-1-1 emergency communicators:

Other information

An emergency is any situation when the safety of someone’s health or property is in jeopardy and immediate action is required.

Types of emergency situations

  • A fire, gunshots, an attack, a car accident, or any other event that is an immediate threat to a person or property.
  • A fight, vandalism, or break-and-enter burglary or any other crime in progress.
  • A sexual assault, robbery, or any other serious crime that has just happened.
  • Prowling or another suspicious activity.
  • Chest pain, broken bones, difficulty breathing, or poisoning or any other life-threatening or acute injury or illness.
What is a non-emergency?

A non-emergency is a situation where the safety of people or property is not at immediate risk, such as:

  • A noise complaint.
  • Reporting a crime with a delay or no suspect; for example, a theft from the previous night, theft of a license plate, or an ongoing crime issue.
  • A drug deal with the suspect on-scene.

if you’re using a cell phone, home phone, or pay phone (no money required), dial 9-1-1.

If you’re using a cell phone, be prepared to tell the Emergency Communicator your exact location, including the city or town.

If you’re using a business or office phone, first check to see if you need to dial an outside line, and then dial 9-1-1.

When you’re speaking with the emergency communicator:

  • Try to stay calm and speak clearly.
  • Identify which emergency service you require (Ambulance, Police, or Fire).
  • Be prepared to tell the emergency communicator what your emergency is; your location, address, and closest major intersection; and your name and telephone number.
  • Do not hang up. The emergency communicator will dispatch the emergency service you need and may ask you for more information.
  • Try to be patient. Help is on the way while the emergency communicator asks you questions.
Deaf, hard of hearing, or speech impaired (DHHSI)

If you have a Telephone Device for the Deaf (T.D.D.), dial 9-1-1 and press the space bar until you get a response.

If your phone is registered with your wireless service provider, you can also text 9-1-1.

Home phones that use Voice over Internet Protocol

Internet-based phone calls, also known as Voice over Internet Protocol (VoIP), made to the 9-1-1 system can delay emergency services from responding quickly.

If you subscribe to an internet-based phone service, be sure that your internet provider gives access to local 9-1-1 emergency communicators and that the service can display your address to the local 9-1-1 emergency call centre.

If these features aren’t in place, emergency communicators will have trouble locating you during an emergency and help will be delayed.

Help in multiple languages

The 9-1-1 translation service provides help in 156 languages.

If your English skills are limited, dial 9-1-1, stay on the phone, and an emergency communicator will quickly connect you with a telephone translation service.

When you dial 9-1-1, a professionally trained emergency communicator will answer your call and connect you to Ambulance, Police, or Fire.

If you dial 9-1-1 by mistake, DO NOT hang up. Stay on the line and tell the emergency communicator your call was a pocket dial or unintentional.

If you hang up, the emergency communicator will call back to confirm if there is an emergency. Calling back takes resources away from other emergency situations.

If you cannot speak or understand the communicator

The 9-1-1 telephone system has an Automatic Location Identification System (ALI) and an Automatic Number Identification System (ANI).

If you’re calling from a land line, these systems tell the emergency communicator your phone number and address as soon as you place your 9-1-1 call.

If you’re calling from a cellphone, the ANI/ALI System gives the communicator your geographical location.

The ANI/ALI System may not be available on some cell phones. Processes are being put in place to allow communicators to locate calls from most cell phones with greater accuracy.

9-1-1 calls from cellphones

9-1-1 calls from cellphones are routed to the nearest 9-1-1 emergency call centre and will not display your exact location to the 9-1-1 system.

Be sure to stay on the line and provide your street address, nearest intersection, or a common place name with specific location details.

To find your exact geographic location, especially in a remote area, use the compass on your cellphone to get the latitude and longitude coordinates, then give these coordinates to the 9-1-1 emergency communicator.

Teach your kids to use 9-1-1

Teach your children how and when to place a 9-1-1 call.

When teaching, be sure to unplug the phone and emphasize that 9-1-1 is for emergencies only.

Post your address and phone number in large print on or near your home phone to help children and visitors provide the correct information in an emergency.

Clearly display your house number

Ensure your house number is clearly displayed so emergency services can find your home. Make your house number stand out and not blend into the exterior of your home.

If you live in a rural area, off the roadway, or don’t have a mailbox on your property, place a sign at the end of your driveway that displays your house number.