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Preparing for your appointment

What you need to know before your COVID-19 vaccine appointment.

If you’ve booked an appointment at a vaccine clinic in Peel, review these details to help you prepare. An Ontario health card or an immunization record are not required to get the vaccine.

Before your appointment

On your appointment day, be sure to wear a short-sleeved shirt or a shirt with sleeves that are easy to roll up. You'll need to wear a mask and maintain physical distance from others at the clinic.

You'll need to self-screen for symptoms of COVID-19 before entering the clinic. Instructions are provided at the clinic entrance.

Bring proof of age with you to your appointment

Examples include an Ontario health card, or another form of government issued photo ID like a driver's license, passport, or birth certificate.

When arriving at the clinic

To avoid line-ups outside the clinic you should arrive 10 minutes before the start of your appointment. Wheelchairs are available at each clinic. You can ask security for assistance.

Other information

TransHelp

People of any age who have transportation barriers can use TransHelp, free of charge, to get to their vaccine appointment. You must be eligible to receive the vaccine.

You don't need to be a TransHelp client to use this service.

Call 905-791-1015 at least 48 hours before your appointment to make your booking.

Uber

To qualify for an Uber voucher, you must:

  • Find it difficult to get to and from a vaccine clinic or appointment.
  • Use your voucher to attend a vaccine clinic or appointment.
  • Be 18 years or older.
  • Live, work or attend school in Peel (Uber services Brampton and Mississauga areas only).
  • Have a smartphone and internet access.
  • Have an existing Uber account or ability to download the Uber app and create an account.
  • Have a debit or credit card, which is needed to create an Uber account.

If you meet the criteria, email us at ubervouchers@peelregion.ca. In your email, let us know if you are travelling to get your first or second dose.

You cannot travel outside of Peel using this voucher.

Each voucher includes a 2-way trip to a vaccine clinic or appointment to a maximum value of $25 each way.

Additional charges beyond the maximum value of the voucher will be charged to your Uber account. Vouchers can be used 1 time only. Any unused funds cannot be carried over for other rides. Vouchers will expire at 11:59 p.m. on September 30.

Caledon residents

Uber does not fully service Caledon.

Caledon residents cannot be picked up in Caledon. If you have a vaccine appointment in Mississauga or Brampton, Uber can drop you off in Caledon following your appointment. This would be a 1-way trip only.

1-way vouchers of $25 will be provided and riders will be charged for fees beyond the $25 voucher limit.

If you have not completed the COVID-19 screening before coming to the clinic you will complete it before starting your appointment.

You'll need to wait in the clinic for at least 15 minutes after you receive the vaccine to ensure you are feeling well.

A vaccination record and an after-care information sheet will be sent home with you. Before you leave the clinic, staff will make an appointment for your second dose of the vaccine.

The health care professional who vaccinates you will use personal protective equipment to get close to you for your vaccination.

Interpreter services are available on site if you do not speak English.

If needed to ensure your wellbeing, you can bring someone with you to your appointment.

Caregivers can go with individuals who require accommodations as outlined in the Accessibility for Ontarians with Disabilities Act (AODA), or the individual requires support for cognitive, communication, mobility, emotional or other care needs.

They will also be screened for COVID-19 and will need to wear a mask at all times in the clinic.

It's important to try and keep your appointment. Cancelling your appointment could result in a vaccine being wasted and someone else missing their opportunity to be vaccinated.

However, if you're feeling unwell on your appointment day, stay home, cancel your appointment, and book for another time.

Cancelling original second dose appointments

If you booked your original second appointment through Ontario's booking system, it will be automatically cancelled when you book your new earlier appointment.

If your original second dose appointment was booked through Peel's vaccine booking system, you can cancel in the following ways:

  • Login into your profile or use the link provided in your confirmation email or text.
  • Call the Region of Peel COVID-19 Vaccination Line at 905-791-5202, 8 a.m. to 5 p.m., Monday to Friday.
  • Ask staff at a clinic to cancel your appointment for you when you check in.

If you booked your appointment at a hospital-run clinic, primary care provider, or pharmacy, you'll need to confirm their cancellation process.