1. Introduction
2. Background
• B.1 Preparing the Service Strategy Business Plan
• B.2 Key Contacts
• B.3 Additional Information
3. Description of Current Services
• C.1 Program Location Map
• C.2 Profile of Current Services
• C.3 Description of Clients/Customers
• C.4 Description of Suppliers, Partners and Stakeholders
• C.5 Overall Organization Structure and Staffing
• C.6 Significant Accomplishments
4. Trends and Issues
• D.1 Emerging Trends
• D.2 Key Strategic Issues
5. Mandate, Objectives and Actions
• E.1 Mandate and Objectives
• E.2 Objectives and Actions
• E.3 Strategic Plan Connection
• E.4 Service Principles (optional)
6. Monitoring and Measuring the Service Strategy Business Plan
• F.1 Objectives and Outcomes

Appendices
Appendix I:	ODA Legislative/SSBP Requirements
Appendix II:	Accessibility Work Plan
Appendix III:	Summary of Accessibility Accomplishments July 2004 - August 2005
Appendix IV:	Illustration of Emerging Trends
Appendix V:	Implementation of Study of Transportation for Persons with Disabilities
Appendix VI:	Region of Peel Official Plan Strategic Update: Amendment #1
Appendix VII:	Overview of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
Appendix VIII:	Glossary of Terms

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