Actions

Tasks

Department

Accomplishments to-date

Barrier Type

Time
Frame

1.1 Build an effective training and development program for staff.

Operator’s Manual Review

Social Services
TransHelp

TransHelp Operator’s manual has been reviewed and modified where needed including updates on various procedures related to accessibility

Policy/Practice

Completed

Implement sensitivity training for Regional Council
This training will also be included within the orientation session conducted for new Council members following each municipal election

Corporate Services

All members of Regional Council received information related to the Accessibility Planning Program, AAC, AODA and disability facts in their Orientation reference binder at the start of the new term of Council in December 2006.

Attitudinal, Policy/Practice

December 2006

Implement sensitivity training for Executive Management Team

Corporate Services

Some members of the Executive Management Team and the Senior Legal Counsel attended the Region of Peel Community Forum on adaptive technology and received disability sensitivity training.  The Forum included an in depth presentation from the  Keynote speaker and displays on “E-accessibility”

Attitudinal, Policy/Practice

November 2006

Members of AAC and the Accessibility Planning Specialist gave expert advice on how to effectively train staff and students to conduct presentations in a format that integrates children with disabilities at the Peel Children’s Water Festival activities.

Public Works

Added an accessibility portion to the training media which was presented to all staff and students helping out with the Peel Children’s Water Festival.
Staff members were also encouraged to attend the International Day of Disabled Persons Event.

Attitudinal, Informational,
Communicational

October 2006 – May 2007

In-house trainer reviewed procedures and policies with drivers/operators, trained service providers contracted by the Region, i.e. taxi drivers. 

Social Services
TransHelp

Review of all policies and procedures conducted by in-house trainer with all drivers and operators.  Training provided to outside service providers.

Informational,
Communicational

March – May 2007

Health Services

Health Services sponsored and co-led an event to celebrate the 2006 International Day of Disabled Persons (resulted in staff becoming knowledgeable about accessibility issues such as internet usage, transcribing, ASL, etc.) This was the most accessible event ever held by the Region of Peel.

Informational,  Communicational, Attitudinal

June – November 2006

Health Services

Development of a comprehensive Diversity, Access and Equity (DAE) Strategy. Phase I work plan has been approved by the Health Management Team

Communicational

2006-2008+

Health Services

Peel Health in partnership with Accessibility Planning Program and the Accessibility Advisory Committee conducted Lunch and Learn sessions on preparing Universal Accessible promotional materials at three Health Offices.

Communicational

August 2006

Health Services

Community Development Officer provided training, guidance and consultation to staff on diversity, access and equity issues.

Communicational, Attitudinal

Ongoing

Health Services

Long Term Care Division has printed the 2nd edition of Diversity Handbook for staff, which also addresses accessibility issues

Communicational, Informational,
Attitudinal

Ongoing

Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) survey

Corporate Services

Completion of accessibility service training needs survey issued by the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO)

Communicational, Informational,  Attitudinal

May 2007

Make staff aware of the requirements of people with a mobility disability.

Public Works Traffic

A demonstration was given to staff on a new pedestrian  pushbutton,  with an audible signal that could be utilized in the field

Communicational,
Physical

Fall 2006

1.2 Ensure ongoing internal communication on accessibility.

Social Services
Ontario Works

Distribution of materials from various organizations including but not limited to Canadian Hearing Society and Women with Disabilities to staff in Ontario Works offices. 
Information was also made available to the general public in the three Employment Resource Centres/Ontario Works Reception areas.

Communicational, Informational

Ongoing

Social Services
Ontario Works

ODSP (Ontario Disability Support Program) Team regularly increase their knowledge and awareness of accessibility and disability issues through training and presentations from external sources.

Communicational,
Informational

Ongoing

Social Services
Ontario Works

Regular “Community Corner” events offer community organizations an opportunity to set up displays in Ontario Works Employment Resource Centres to educate staff and the general public about barriers and promote resources available

Communicational,
Informational

Ongoing

Social Services
Ontario Works

Wellness sessions offered to staff have included issues impacting mental health

Communicational,
Informational

Ongoing

Social Services 
Ontario Works

Twelve accessibility stories were posted on internal Pathways web site by Ontario Works department

Communicational, Informational

July 2006 to June 2007

Presentations, meetings, discussions and education of clients on service processes

Social Services
TransHelp

Presentations made to staff of many regional Long Term Care facilities and not-for-profit community agencies in the Region to promote TransHelp services and educate on proper use of service

Communicational,
Informational

Ongoing

Corporate Services – Paramedic Services

AAC members received presentation on transportation of guide/service animals and assistive devices by paramedics.

Communicational, Informational,
Attitudinal

March 2007

Corporate Services

Display of recommendations during Council meetings at or above 14 Font on motions in Chambers.

Communicational

Ongoing

Public Works

Transportation Topical Bulletin was distributed to counsellors, community service agencies, transportation providers (public and private) in Peel and surrounding areas as well as any clients who request a copy.  This bulletin informs people about the challenges and accomplishments regarding accessible transportation in the Region.

Communicational

November 2006 and February 2007

Develop and implement internal communication strategy

Corporate Services

Draft strategy developed; selected tactics implemented (e.g. Pathways stories, Images of Peel feature, etc.)

Communicational

Ongoing

Coordinated corporate-wide responses to accessibility related staff questions

Executive Office

Ask the CAO website is used for all staff to ask questions regarding accessibility, and to receive timely and thoughtful responses. 

Communicational, Informational, Attitudinal.

Ongoing

Social Services
Ontario Works

Ontario Works created a Plain Language and Design Tip sheet as a resource when creating print materials.

Communicational,
Informational

Summer 2006

Social Services
Ontario Works

Plain Language Reviews have been completed for many letters and publications for example Income Reporting Statement Brochure, ASI letters, Employment Services documents

Communicational,
Informational

Ongoing

Social Services
Ontario Works

Inclusion of Bus routes on Employment Service workshop schedules

Informational

2007

Corporate Services

Customer Service Standards response was developed and sent to Minister of Community and Social Services

Policy/Practice

December 2006

1.3 Develop specific accessibility standards and guidelines for all internal and external publications

Ensure that printed material for Peel Children’s Water Festival clearly adheres to accessibility guidelines using the best practices available.

Public Works

2007 Peel Children’s Water Festival map included signage for designated accessible parking symbols, accessible washroom symbols and a symbol to indicate “limited accessibility” areas within the outdoor park

Communicational

Ongoing

Corporate Services

Posting of web site material in Word format and/or pdf to improve accessibility to documentation.  Accessibility Planning Program web pages standard font size display increased (with scaleable feature – larger and smaller font size on demand)

Communicational

Ongoing