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Action 3.2
Develop and implement accessibility standards. |
3.2.1 |
Activity: AODA Human Services Customer Service Standards Advisory Group has been established.
Barrier Addressed*: Policy/Practice
Result Achieved: Ongoing
Department: Human Services
Standards: Customer Service |
3.2.2 |
Activity: Client Services Caseworkers have been encouraged to complete Telephone Participation Agreements whenever possible in order to eliminate the need for client to come to office.
Barrier Addressed*: Policy/Practice
Result Achieved: Ontario Works clients are able to complete appointments over the telephone and do not have to face transportation, child care, or employment conflicts.
Department: Human Services
Standards: Customer Service |
3.2.3 |
Activity: Client Services Caseworkers complete Ontario Works appointments at Caledon Community Services.
Barrier Addressed*: Policy/Practice
Result Achieved: Clients living in a rural area do not have to navigate multiple transportation service providers to attend Ontario Works appointments.
Department: Human Services
Standards: Built Environment, Customer Service |
3.2.4 |
Activity: Completion of a wheelchair accessible ramp to the laundry room at Mason’s Landing Apartments, 2660 Aquitaine Avenue in Mississauga.
Barrier Addressed*: Architectural
Result Achieved: Wheelchair access is now provided to laundry room.
Department: Human Services
Standards: Built Environment, Customer Service |
3.2.5 |
Activity: Automatic door openers installed on entrance doors to two entrances to building located at 60 Jane Street in Bolton.
Barrier Addressed*: Physical
Result Achieved: Easier access to enter/exit building for seniors and persons with scooters, wheelchairs and walkers.
Department: Human Services
Standards: Built Environment, Customer Service |
3.2.6 |
Activity: South Common Apartments, 2250 Millway, Mississauga:
- Installation of automatic door opener for unit apartment door
- Grab bars installed in washroom of unit.
Barrier Addressed*: Physical
Result Achieved: Easier access to enter and exit apartment unit.
Department: Human Services
Standards: Built Environment, Customer Service |
3.2.7 |
Activity: Sydenham Apartments, 4100 Westminster Drive, Mississauga:
- Wheelchair ramp and non-slip surface
- Accessible bathtub installed in unit.
Barrier Addressed*: Physical
Result Achieved: Easier access to enter/exit apartment. Easier access in/out of bathtub in unit.
Department: Human Services
Standards: Built Environment, Customer Service |
3.2.8 |
Activity: Fairview Apartments, 15 Fairview Road, Mississauga:
- Bevelled door threshold
- Handrails
Barrier Addressed*: Physical
Result Achieved: Easier access to enter/exit apartment unit.
Department: Human Services
Standards: Built Environment, Customer Service |
3.2.9 |
Activity: Camera installation at Fairview Apartments
Barrier Addressed*: Physical
Result Achieved: Improved visual sightlines. Allows residents to see who is coming and going via their televisions.
Department: Human Services
Standards: Built Environment, Customer Service, Information and Communication |
