1.0 Corporate Services |
1.01 |
Activity: A Corporate Policy G00-18, also known as Accessible Customer Service Policy, has been developed with input received from a cross-departmental project team and members of AAC. The policy received approval from the Regional Council.
Barrier Addressed*: Attitudinal
Result Achieved: Staff has increased knowledge of serving customer with various disabilities.
Department: Corporate Services
Standards: Customer Service |
1.02 |
Activity: The Region began implementation of the Accessible Customer Service Standard, which is the first standard, or regulation, implemented under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) by providing formal and informal training events for regional staff.
Barrier Addressed*: Attitudinal
Result Achieved: Staff has increased knowledge of serving customer with disabilities.
Department: Corporate Services
Standards: Customer Service |
1.03 |
Activity: PDF documents prepared for distribution to AAC and Council were converted in accessible format so these documents are accessible to screen reader users.
Barrier Addressed*: Information and Communication, Customer service.
Result Achieved: Access to Council and Committee documents.
Department: Corporate Services
Standards: Customer Service, Information & Communication |
1.04 |
Activity: Organized National Access Awareness Week to raise staff sensitivity to persons with disabilities and to promote mandate of AAC and Accessibility Planning Program. Over 100 employees, members AAC and the Executive Management Team participated in the event.
Barrier Addressed*: Attitudinal
Result Achieved: Staff received disability sensitivity and awareness training.
Department: Corporate Services
Standards: Customer Service |
1.05 |
Activity: AAC and Accessibility Planning Program staff collaborated to set up information and display booth at various internal and external events to disseminate accessibility information to community and staff.
Barrier Addressed*: Attitudinal
Result Achieved: Participants of following events received ROP accessibility information
- Peel Children’s Water Festival
- Connections 2009
- Region of Peel Diversity Forum
- Region of Peel Customer service Week
Department: Corporate Services
Standards: Information and Communication, Customer Service |
1.06 |
Activity: Celebrated 2008 International Day of Persons with Disabilities where over 140 participants from the community and regional employees received information about accessible regional service, programs and Accessibility for Ontarians with Disabilities Act, 2005. Thirteen vendor displays were also organized to disseminate disability specific information such as accessible housing, adaptive technology, disability services and programs offered by regional departments and external providers in Peel.
Barrier Addressed*: Information
Result Achieved: Shared accessibility information and resources with community and staff to assist customers with disabilities and making regional services more inclusive.
Department: Corporate Services
Standards: All AODA Standards |
1.07 |
Activity: Organized AAC tour to audit Regional Headquarter.
Barrier Addressed*: Physical, Architectural
Result Achieved: Documented AAC recommendations to enhance accessibility of Regional headquarters for its clients and staff with disability.
Department: Corporate Services
Standards: Built Environment |
1.08 |
Activity: Organized annual Accessibility Awards on behalf of the AAC. Received nominations from the departments, compiled and coordinated AAC recommendations to select the award recipients and prepared certificates for distribution.
Barrier Addressed*: Attitudinal
Result Achieved: Acknowledged regional staff’s accessibility accomplishments and encouraged others to follow the footsteps of awards recipients.
Department: Corporate Services
Standards: All AODA Standards |
1.09 |
Activity: Regional staff participated in provincial AODA and Emergency Preparedness Roundtable Consultations.
Barrier Addressed*: Policy/Practices
Result Achieved: Provided expert input into the provincial consultations.
Department: Corporate Services
Standards: All AODA Standards |
1.10 |
Activity: Distribution of the Emergency Management Ontario Emergency Preparedness Guide for People with Disabilities/Special Needs during Emergency Preparedness Week public events.
Barrier Addressed*: Informational, Attitudinal
Result Achieved: Raising awareness of accessibility barriers related to emergency situations, as well as providing planning tools to facilitate personal preparedness of individuals with disabilities.
Department: Corporate Services
Standards: Information and Communication, Customer Service |
1.11 |
Activity: Members of the AAC and Accessibility Planning program participated in one day provincial AAC Forum in Toronto that was organized by the Accessibility Directorate of Ontario.
Barrier Addressed*: Attitudinal, Policy/Practices
Result Achieved: Engage in the dialogue with Accessibility Directorate of Ontario and other municipal colleagues to discuss the best practices and tools available to support the important requirements of the AODA.
Department: Corporate Services
Standards: All AODA Standards |
