Activity: Accessibility to Meadowvale and Fairview Healthy Sexuality Clinic services.
Barrier Addressed*: Barriers to accessibility of doors, hallways, exam rooms, counselling rooms and reception desks for clients using a mobility device.
Result Achieved: As per assessment done by the AAC clinics now are accessible.
Department: Health - Communicable Diseases
Standards: Built Environment, Customer Service

Activity: We have relocated to a new building that is a lot easier to access for example, no revolving doors and meeting rooms for the public as well as staff are accessible.
Barrier Addressed*: Physical
Result Achieved: Accessible Health Services.
Department: Health - Family Health Services
Standards: Customer Service

Activity: Provided volunteer employment opportunity for a young person with developmental disability.
Barrier Addressed*: Attitudinal
Result Achieved: A young person with a disability received work experience and staff learn about interacting with persons with developmental disabilities.
Department: Health - Family Health Services
Standards: Customer Service, Employment

Activity: Provide breastfeeding home visits for clients who have mobility issues or postpartum, instead of requesting that they visit our breastfeeding clinics.
Barrier Addressed*: Physical, Policy/Practice
Result Achieved: Improved knowledge to provide accessible customer service.
Department: Health - Family Health Services
Standards: Customer Service

Activity: Advocacy – Assisted clients with developmental disabilities to access health care services at shelters (as needed).
Barrier Addressed*: Communication, policy/practice
Result Achieved: Clients with disabilities can access appropriate services needed.
Department: Health - Family Health Services
Standards: Customer Service

Activity: Clients with Postpartum Mood Disorder are prioritized for access to services.
Barrier Addressed*: Policy/Practice
Result Achieved: Clients with disabilities can access appropriate services needed.
Department: Health - Family Health Services
Standards: Customer Service

Activity: Conducted an audit of 44 Peel Centre Drive Reception area.
Barrier Addressed*: Architectural
Result Achieved: Annual Accessibility audit completed.
Department: Health - Internal Client Services
Standards: Built Environment, Customer Service

Activity: Design of Paramedic Reporting Station at 6825 Tomken Road, Mississauga was approved by the City of Mississauga AAC and the Region of Peel AAC. Specific design elements include accessible washrooms and shower stalls on both floors for public as well as staff.
Barrier Addressed*: Architectural
Result Achieved: Accessible access to all areas of the building.
Department: Health - Internal Client Services
Standards: Built Environment

Activity: Design of Paramedic Reporting Station at Queen Street West and Kimbark Drive, Brampton.
Barrier Addressed*: Architectural
Result Achieved: Building design developed in consultation with the City of Brampton Accessibility Coordinator to meet Brampton standards and by-law are designed. Final design will be presented to the City of Brampton Accessibility Committee and the Region of Peel Accessibility Committee for review. Specific design elements incorporated in the design to date include accessible washrooms on both ground and second floor for public and staff. Accessible shower stalls in staff shower and locker areas. Accessible access to the building including elevators, sliding doors, and corridors. Site plan includes accessible parking.
Department: Health - Internal Client Services
Standards: Built Environment

Activity: Door openings were widened into the resident Chapel at Malton Village Long Term Care (LTC) facility, all resident bathrooms and common areas at Davis Centre LTC and into three court yard doors at Peel Manor LTC. At Peel Manor one bathroom door was widened to meet the specifications of the newer and wider model wheel chairs.
Barrier Addressed*: Architectural
Result Achieved: Improved accessibility. Better client movement and enjoyment of resident spaces.
Department: Health - Long Term Care
Standards: Built Environment

Activity: Eight doors retrofitted with actuators to add automatic door openers at Malton Village Long Term Care and Peel Manor Long Term Care facilities.
Barrier Addressed*: Physical
Result Achieved: Improved accessibility to resident common areas for all residents.
Department: Health - Long Term Care
Standards: Built Environment

Activity: Adult Day Service (ADS) garden built to include expanded, no trip/no barrier pathways at Malton Village Long Term Care facility.
Barrier Addressed*: Physical
Result Achieved: Improved access for clients to and around outdoor plant garden.
Department: Health - Long Term Care
Standards: Built Environment

Activity: Eight recessed pot lamps were retrofitted in the first floor solariums at Malton Village Long Term Care facility.
Barrier Addressed*: Architectural
Result Achieved: Better lighting improved use of space for resident activities.
Department: Health - Long Term Care
Standards: Built Environment

Activity: Carpeting in resident lounges was replaced with laminated vinyl hardwood flooring at Malton Village Long Term Care facility.
Barrier Addressed*: Physical
Result Achieved: Improved resident mobility when using the area.
Department: Health - Long Term Care
Standards: Built Environment

Activity: Malton Village Long Term Care partnered with the Ministry of Community and Social Services and the Developmental Services Sector to support the needs that are specific to residents with developmental disabilities and to access resources such as developmental services training for staff, specialized equipment, organized outings and ongoing support.
Barrier Addressed*: Policy/Practice and Communication
Result Achieved: Ensures that LTC is a positive and supportive environment for clients from the developmental sector.
Department: Health - Long Term Care
Standards: Customer Service; Information and Communication

Activity: All nursing areas in Malton Village Long Term Care were retrofitted with Dual Panel call bell LAD systems. All resident calls are visible to all staff in the area, are identified by room number only and indicated in green lettering. A simple chime reminds all staff to look up at the panel.
Barrier Addressed*: Communication, Technological and Policy/Practice
Result Achieved: The system improved resident communication and staff response time for those residents in need of assistance, providing enhanced safety and care for the residents at Malton Village.
Department: Health - Long Term Care
Standards: Customer Service, Information and Communication

Activity: During Sheridan Villa’s redevelopment program the number of accessible washrooms for residents and public were increased.
Barrier Addressed*: Physical, Architectural
Result Achieved: Improved accessibility to washroom facilities.
Department: Health - Long Term Care
Standards: Built Environment

Activity: At Sheridan Villa, all door keypads in the new wings were lowered to ease access to doors. Peel Manor lowered entrance door keypad.
Barrier Addressed*: Physical
Result Achieved: Residents have improved access to all areas of the home.
Department: Health - Long Term Care
Standards: Built Environment

Activity: Three outdoor terraces and one enclosed courtyard were added at Sheridan Villa.
Barrier Addressed*: Physical
Result Achieved: All residents and families can enjoy the outdoor space.
Department: Health Services - Long Term Care
Standards: Built Environment

Activity: As part of Sheridan Villa’s redevelopment program tub rooms were increased in size.
Barrier Addressed*: Physical
Result Achieved: More space and increased accessibility in tub rooms. Improved safety, resident care and comfort.
Department: Health – Long Term Care
Standards: Built Environment

Activity: Elevators retrofitted with lower key pads and emergency call buttons at Peel Manor Long Term Care.
Barrier Addressed*: Physical
Result Achieved: Improved resident access to all levels of the home and increased safety of residents while using the elevator.
Department: Health - Long Term Care
Standards: Communication, Built Environment

Activity: All windows in the second floor home resident areas at Peel Manor were lowered.
Barrier Addressed*: Physical, Architectural.
Result Achieved: Residents have a better view of outside from the resident areas. Provides a brighter and homier space for residents and families.
Department: Health - Long Term Care
Standards: Built Environment

Activity: Training Contact Centre Staff and other staff in Using Bell Relay system.
Barrier Addressed*: Policy Practice
Result Achieved: All staff providing telephone based services is able to provide telephone based services to deaf/hard of hearing clients.
Department: Health - Communicable Diseases
Standards: Information and Communication

Activity: Accommodation made for families with special circumstance (barriers) when enforcing the Immunization of School Pupils Act. Deadlines for response are extended or removed and individuals experiencing barriers are offered 1:1 assistance from staff to problem solve and support their ability to comply.
Barrier Addressed*: Customer Service
Result Achieved: All pupils are immunized.
Department: Health - Communicable Diseases
Standards: Customer Service