Making Way > Accessibility Planning Program 2009

Table of Contents

• Introduction

Background

• Preparing the Service Strategy Business Plan
• Key Contacts
• Additional Information

Description of Current Services

• Program Location
• Profile of Current Services
• Description of Clients/Customers
• Description of Suppliers, Partners and Stakeholders
• Organizational Structure for Accessibility Planning SSBP
• Corporate Projects Planned for Implementation

Trends and Issues

• Emerging Trends
• Key Strategic Issues

Mandate, Objectives and Actions

• Mandate
• Objectives
• Objectives and Actions
• Strategic Plan Connection
• Service Principles

Appendices

Appendix I

• Status and Accomplishments of Corporate Projects

Appendix II

Summary of Departmental Accessibility Accomplishments
July 2008 - June 2009

• Introduction
• 1.0 Corporate Services
• 2.0 Employee and Business Services
• 3.0 Environment, Transportation and Planning Services
• 4.0 Health Services
• 5.0 Human Services

Appendix III

Highlights of Selected Accessibility Initiatives
July 2008 - June 2009

• Introduction
• 1. Accessible Customer Service Standards
• 2. Region of Peel Housing Strategy
• 3. Universal Accessibility Standards for New Affordable Housing Projects
• 4. Peel Advisory Working Group on Older Adults’ Housing (PAWGOAH)
• 5. TransHelp: Striving to Exceed Expectations of Our Customers
• 6. Accessible Transportation Coordination Office
• 7. Peel Children’s Water Festival

Appendix IV

• Illustration of Emerging Trends

Appendix V

• Accessibility for Ontarians with Disabilities Act, 2005 and Accessibility Standards

Appendix VI

• Glossary of Terms

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