| 2.01 |
Activity: Participated in the team that designed and delivered Training on Customer Service Standards for AODA.
Barrier Addressed*: Informational
Result Achieved: All employees at the Region of Peel received basic training
Department: Employee and Business Services/Corporate Services
Standards: AODA Standards |
| 2.02 |
Activity: Integration of Modules on Accessibility into ongoing Region of Peel customer service training.
Barrier Addressed*: Informational
Result Achieved: Accessibility contents are now part of ongoing staff training. Information is provided to staff based on demand and as part of new staff orientation.
Department: Employee and Business Services/Corporate Services
Standards: ODA regulation |
| 2.03 |
Activity: All major construction and asset renewal projects are presented to the AAC during the planning phase for feedback and suggestion prior to construction.
Barrier Addressed*: Policy/Structural
Result Achieved: Regionally owned and operated facilities are addressing accessibility concerns in new and existing construction.
Department: Employee and Business Services
Standards: The AAC is consulted on all major projects. |
| 2.04 |
Activity: Integrating Universal Accessibility Standards into design plans for new office spaces.
Barrier Addressed*: Prevention of inaccessible work space
Result Achieved: Full integration of universal accessibility standards into all office space designs.
Department: Employee and Business Services
Standards: Workstation and office plan standards |
| 2.05 |
Activity: Development of Housing Design Guidelines.
Barrier Addressed*: Access barriers in new social housing
Result Achieved: Universal Accessibility Standards implemented into housing design standards by identifying, removing and preventing barriers in new social housing developments.
Department: Employee and Business Services
Standards: Built Environment |
| 2.06 |
Activity: Purchase of new accessible Regional office facility.
Barrier Addressed*: Prevention of accessibility barriers in the workplace.
Result Achieved: Accessible office space for the Region.
Department: Employee and Business Services
Standards: Built Environment |
| 2.07 |
Activity: Construction of accessible social housing complex - Chapelview.
Barrier Addressed*: Accessibility barriers in new social housing
Result Achieved: Accessibility incorporated into suite layouts by identifying, removing and preventing barriers in new social housing developments.
Department: Employee and Business Services
Standards: Built Environment |
| 2.08 |
Activity: Implementation of accessibility recommendations from the AAC for the new Peel Heritage Complex.
Barrier Addressed*: Structural Barriers
Result Achieved: Ensure Peel Heritage Complex is accessible for both staff and visitors.
Department: Employee and Business Services
Standards: Built Environment and Customer Service |
| 2.09 |
Activity: Improving accessibility at Dundas Street Family Shelter.
Barrier Addressed*: Structural Barrier
Result Achieved: Accessible shelter and AAC 2010 Award for improving accessibility in the Region of Peel.
Department: Employee and Business Services
Standards: Built Environment, Customer Service |
| 2.10 |
Activity: Review computer software for compatibility.
Barrier Addressed*: Advertised purchasing documents not available to those with vision disabilities.
Result Achieved: All downloadable pdf documents are now accessible through the Adobe Reader program for people with varying levels of vision disability.
Department: Employee and Business Services
Standards: Information and Communication Services |
| 2.11 |
Activity: Updated Purchasing Procedures to incorporate accessibility requirements review into purchasing documents.
Barrier Addressed*: Updated contracts that previously did not include accessibility requirements.
Result Achieved: Procedures F35-01 and F35-32 have been updated to add accessibility review to all documents.
Department: Employee and Business Services
Standards: Policy and Customer Service |
| 2.12 |
Activity: Updated purchasing documents to ensure vendors compliance to AODA requirements.
Barrier Addressed*: Customer Service
Result Achieved: Vendors who may come into contact with the public must be trained in accordance with AODA requirements. BDC templates updated to include AODA clause and agreement form.
Department: Employee and Business Services/Corporate Services
Standards: AODA Standards |
| 2.13 |
Activity: Updated external web page to include link to AODA training requirements for vendors.
Barrier Addressed*: Customer Service. Vendors who may come into contact with the public must be trained in accordance with AODA requirements
Result Achieved: Link to AODA training legislation and training material was posted on Purchasing department’s external webpage to ensure vendor awareness of requirements.
Department: Employee and Business Services
Standards: AODA Standards |
| 2.14 |
Activity: Regularly review the Region’s Hiring @ Peel training program to include messages on human rights, fair and equitable recruitment procedures and the reduction of barriers in the recruitment process.
Barrier Addressed*: Attitudinal
Result Achieved: Hiring managers/supervisors were reminded of potential barriers in recruitment procedures; how to reduce and/or eliminate them; human rights implications and their responsibility for ensuring a fair and equitable hiring process.
Department: Employee and Business Services/Human Resources
Standards: Employment; Customer Service |
| 2.15 |
Activity: Advised the Accessibility Advisory Committee of the process by which visually impaired applicants can apply for positions at the Region of Peel.
Barrier Addressed*: Policy/Practice
Result Achieved: Persons with visual disabilities may e-mail or present an electronic version of their resume to Reception in Human Resources. Region of Peel will review its online application process to ensure it is accessible to everyone.
Department: Employee and Business Services/Human Resources
Standards: Employment; Customer Service |
| 2.16 |
Activity: Review and rewrite the Workplace Accommodation Policy.
Barrier Addressed*: Policy/Practice
Result Achieved: Draft document addresses practices and procedures for the early and safe return to work of employees who require any form of accommodation due to disability, injury or illness.
Department: Employee and Business Services/Human Resources
Standards: Employment |
| 2.17 |
Activity: During the job evaluation process we ensure only the bona fide occupational requirements are listed on the job description.
Barrier Addressed*: Policy/Practice
Result Achieved: Job postings will not exclude persons who are not familiar with Region of Peel services, systems, procedures, etc.
Department: Employee and Business Services/Human Resources
Standards: Employment |
