| 3.01 |
Activity: TransHelp Operators received re-training on proper restraining of wheelchairs and passengers on buses. Due to changing designs of wheelchairs and individual passenger needs – a gap in training was identified and quickly addressed to ensure all passengers are transported in a safe manner.
Barrier Addressed*: Policy/Practice, Health and Safety
Result Achieved: Education of all TransHelp Operators on proper restraining techniques.
Department: Public Works, Accessible Transportation
Standards: Customer Service, Transportation |
| 3.02 |
Activity: Awareness of accessibility needs at future roundabouts.
Barrier Addressed*: Information and Communication
Result Achieved: This activity applies to all new development projects
Department: Public Works, Transportation
Standards: Customer Service |
| 3.03 |
Activity: TransHelp provided free transportation for the AAC and TransHelp Advisory Committee to attend various Regional events as well as events outside the Region that support accessibility initiatives and progress.
Barrier Addressed*: Policy/Practice
Result Achieved: Opportunities for committee members to attend special events in the Region as well as outside the Region.
Department: Public Works, Accessible Transportation
Standards: Transportation, Customer Service. |
| 3.04 |
Activity: Renovation of TransHelp/Accessible Transportation Coordination Office took place to make room for staff members from Accessible Transportation Coordination Office (ATCO)to better organize work groups by tasks and functions. Since some team members have a range of different physical abilities, accessibility requirements were critical during the planning phase to ensure all employees’ needs were met adequately.
Barrier Addressed*: Physical/Architectural
Result Achieved: Accessible features built into workstation set up as well as a washroom reconstruction to meet the needs of employees.
Department: Public Works, Accessible Transportation
Standards: Employment, Built Environment |
| 3.05 |
Activity: Introduced the Passenger Assistant Program.
Barrier Addressed*: Policy/Practice, Attitudinal
Result Achieved: A pilot program providing supervised transportation to those passengers with disabilities who cannot safely travel alone but do not qualify for TransHelp
Department: Public Works, Accessible Transportation
Standards: Transportation, Customer Service |
| 3.06 |
Activity: Introduced the Taxi Scrip Program.
Barrier Addressed*: Policy/Practice, Attitudinal, Service
Result Achieved: A pilot program providing spontaneous transit to low income passengers with disabilities in the Region to access urgent appointments and visits to long-term care facilities.
Department: Public Works, Accessible Transportation
Standards: Transportation |
| 3.07 |
Activity: Introduced the Community Bus Program.
Barrier Addressed*: Policy/Practice, Attitudinal
Result Achieved: A pilot program using a larger Community Bus makes regularly scheduled stops at multi-unit buildings with high concentrations of seniors and people with disabilities. The bus travels to places of common interest and necessity.
Department: Public Works, Accessible Transportation
Standards: Transportation, Customer Service |
| 3.08 |
Activity: Introduced the Conventional Transit Access Initiatives Program.
Barrier Addressed*: Policy/Practice, Attitudinal, Informational, Technological
Result Achieved: The program provides a wide range of opportunities for people with disabilities to become more comfortable and familiar with accessible conventional transit systems. The Region provides and pays for travel training assessments as well as up to five hours of individualized travel training for those who want to learn to use either Brampton or Mississauga transit. A “how-to” video available on DVD or via the internet, provides encouragement as well as tips on how to use transit service.
Department: Public Works, Accessible Transportation
Standards: Transportation, Customer Service |
| 3.09 |
Activity: Procured new Low Floor buses as part of 2010 Bus Order.
Barrier Addressed*: Policy/Practice, Architectural, Physical, Communicational
Result Achieved: Two newly designed, low-floor buses added to the TransHelp fleet, which allows for a more comfortable ride and eliminates the stigma and risks associated with lift-equipped buses.
Department: Public Works, Accessible Transportation
Standards: Transportation, Customer Service |
| 3.10 |
Activity: Procured a new, web-based booking system for TransHelp users.
Barrier Addressed*: Technological, Policy/Practice
Result Achieved: 24 hours a day, seven days a week, users can book trips, cancel trips and check account details.
Department: Public Works, Accessible Transportation
Standards: Transportation, Information & Communications |
| 3.11 |
Activity: Reviewing detectable warning surfaces on sidewalk curb ramps at the intersections and access locations for people with visual impairments.
Barrier Addressed*: Architectural, Physical,
Result Achieved: This applies to all existing sidewalk curb ramps to make intersection crossing safe for visually impaired pedestrians.
Department: Public Works, Transportation
Standards: Built Environment, Transportation |
| 3.12 |
Activity: Ensure that curb cuts are built or grandfathered into existing locations
Barrier Addressed*: Architectural, Physical,
Result Achieved: Verify all work is according to accessibility standards
Department: Public Works, Transportation
Standards: Built Environment, Transportation |
| 3.13 |
Activity: Region of Peel has been implementing electronic pedestrian pushbuttons that allow pedestrians to activate the crosswalk signal by simply waving a hand in front of the unit. Through illumination of Light Emitting Diodes (LEDs), the unit will acknowledge that a pedestrian has requested the pedestrian walk signal without having to physically push the button.
Barrier Addressed*: Physical
Result Achieved: These pushbuttons are currently being installed at all new traffic signal intersections. At present, Dixie Road at Lisa street/Bramalea City Entrance; and Queen street at Torbram Road intersections have already been retrofitted with these units.
Department: Public Works, Transportation
Standards: Built Environment, Transportation |
| 3.14 |
Activity: Continued use and rollout of Pedestrian Countdown Signals.
Barrier Addressed*: Physical
Result Achieved: Continue to implement mechanisms that assist persons with visual disabilities.
Department: Public Works, Transportation
Standards: Built Environment, Transportation |
| 3.15 |
Activity: Continued use of Audible Pedestrian Signals.
Barrier Addressed*: Physical
Result Achieved: Continue to implement mechanisms that assist persons with visual disabilities.
Department: Public Works, Transportation
Standards: Built Environment, Transportation |
| 3.16 |
Activity: Continued roll out of Ladder Crossing Pavement Markings that are more visible to both drivers and pedestrians.
Barrier Addressed*: Physical
Result Achieved: The Ladder Crossing Pavement Markings indicate to pedestrians with visual disabilities of an approaching intersection.
Department: Public Works, Transportation
Standards: Built Environment, Transportation |
| 3.17 |
Activity: TransHelp implemented a five kilometre cross border travel policy.
Barrier Addressed*: Physical, Policy/Practice
Result Achieved: Registered users are able to easily book trips outside the Region of Peel up to five kilometres. In many cases this has eliminated the need to coordinate connection trips with neighbouring services and has resulted in a dramatic decrease in client travel times for trips outside the Region.
Department: Public Works, Accessible Transportation
Standards: Transportation, Customer Service |
| 3.18 |
Activity: TransHelp implemented permanent same day service.
Barrier Addressed*: Policy/Practice
Result Achieved: A huge improvement in the number of same day trip requests accommodated, due to dedicated TransHelp vehicles providing same-day service.
Department: Public Works, Accessible Transportation
Standards: Transportation, Customer Service |
| 3.19 |
Activity: TransHelp implemented a new Customer Complaint & Feedback System.
Barrier Addressed*: Communicational, Technological, Policy/Practice
Result Achieved: A streamlined complaints/feedback system ensures all enquiries are handled promptly and appropriately. It also gives users the ability to submit enquiries via the web.
Department: Public Works, Accessible Transportation
Standards: Customer Service, Transportation, Information & Communication |
| 3.20 |
Activity: Accessible Transportation participated in a variety of conferences and workshops promoting accessible transportation services.
Barrier Addressed*: Communicational, Policy/Practice, Informational
Result Achieved: A presentation was made at the International Day of Persons with Disabilities event, which shared information about the Accessible Transportation family of services provided by the Region of Peel. In addition, various information sessions were conducted at long-term care facilities, information booths were set up to disseminate information brochures and staff participated in various Regional and non-Regional accessibility workshops and resources fairs targeted to people with disabilities.
Department: Public Works, Accessible Transportation
Standards: Customer Service, Transportation, Information and Communication |
| 3.21 |
Activity: TransHelp participated in the Metrolinx consultation for use of the new PRESTO card (a smart card proposed by the Government of Ontario for transit users) on specialized transit systems.
Barrier Addressed*: Technological, Policy/Practice
Result Achieved: Provided specific Peel requirements for inclusion in the roll out of the PRESTO card to Para-transit users.
Department: Public Works, Accessible Transportation
Standards: Customer Service, Transportation |
| 3.22 |
Activity: Members of the Regional staff are participating on the Ontario Traffic Manual Book 15 committee to ensure that the Region has a voice at the table and staff remains aware of current and future pedestrian requirements and “right-of-way” issues impacting all pedestrians, including those with disabilities.
Barrier Addressed*: Informational, Educational
Result Achieved:
Department: Public Works, Transportation
Standards: Customer Service |
| 3.23 |
Activity: TransHelp provided bus shuttles at Mississauga’s Carassauga Festival
Barrier Addressed*: Physical, Attitudinal, Policy/Practice
Result Achieved: Over 8000 riders used TransHelp buses over the festival weekend, including many with disabilities. This allowed greater access to festival pavilions.
Department: Public Works, Accessible Transportation
Standards: Transportation, Customer Service |
| 3.24 |
Activity: Waste Management has improved accessibility of its publications such as the Waste Management Guide by including photographs of recyclable and non-recyclable material along with the text.
Barrier Addressed*: Visual and language barriers
Result Achieved: Improved accessibility of our publications.
Department: Public Works
Standards: Information and Communication Standard |
| 3.25 |
Activity: Waste Management has been creating and updating new brochures/flyers for various programs and has made an effort to switch from using illustrations to using photographs that are much more easily interpreted by residents.
Barrier Addressed*: Visual and language barriers
Result Achieved: Improved accessibility of information distributed to customers.
Department: Public Works
Standards: Information and Communication |
| 3.26 |
Activity: Waste Management always tries to use plain language, incorporate as many visuals as possible, and use a font size that is legible.
Barrier Addressed*: Informational
Result Achieved: Improved and accessible information.
Department: Public Works
Standards: Information and Communication |
| 3.27 |
Activity: Waste collection routinely provides enhanced front-door, side-door and/or garage service for residents who have disabilities or when accessibility may be an issue. This enhanced service level is typically provided by our on-road waste collection staff on an “as requested” basis and addresses physical barriers.
Barrier Addressed*: Physical
Result Achieved: The result is usually increased customer satisfaction and increased trust and confidence in the services we provide.
Department: Public Works
Standards: Customer Service |
| 3.28 |
Activity: Introduction of front-end recycling in multi-residential locations is intended to improve customer service through increased accessibility of the Region’s services by removing physical barriers caused by insufficient capacity.
Barrier Addressed*: Physical
Result Achieved: The result has been greater participation in our programs.
Department: Public Works
Standards: Customer Service |
| 3.29 |
Activity: In-house mobile sign service program has improved accessibility through increased messaging of programs and services, and greater responsiveness and flexibility in messaging and sign usage.
Barrier Addressed*: Visual
Result Achieved: This has allowed us to increase our internal client base, resulting in enhanced communication for a broader array of Regional services.
Department: Public Works
Standards: Information and Communication |
| 3.30 |
Activity: The designs for Heartlake and Clarkson Community Recycling Centres are constructed to meet or exceed the Regional Accessibility Guidelines. All designs and site-plans have been approved by the AAC.
Barrier Addressed*: Health & Safety, Physical
Result Achieved: Identified and removed existing as well as potential physical barriers.
Department: Public Works
Standards: Built Environment |
| 3.31 |
Activity: Waste Management launched wheredoesitgo.ca to help residents in Peel identify which waste stream to use for disposal of any item within their home.
Barrier Addressed*: Informational
Result Achieved: Improved and accessible information.
Department: Public Works
Standards: Information and Communication |
| 3.32 |
Activity: Region of Peel’s Customer Call Centre uses Bell Canada Relay Service (BCRS) to answer questions received from residents who are either Deaf or are hard of hearing persons using a Text Telephone (TTY) device and have inquiries for the Waste Planning staff.
Barrier Addressed*: Language barriers
Result Achieved: Improved accessibility of information distributed to customers.
Department: Public Works
Standards: Information and Communication, Customer Service |
| 3.33 |
Activity: Peel Region Official Plan Review (PROPR) – Transportation Policies. ROPA 22 introduced a new subsection on accessible transportation to the Regional Official Plan.
Barrier Addressed*: Policies in section 5.9.11 of the Regional Official Plan address the following:
- The development and implementation of programs and services to meet the transportation needs of persons with disabilities;
- The provision, coordination and facilitation provision of transportation services for persons with disabilities;
- The need to educate the general public about the transportation needs and issues of persons with disabilities;
- The need to provide and maintain a built environment that supports trips made using accessible transportation services; and
- The need to identify and secure sustainable and predictable funding to support the provision of transportation for persons with disabilities.
Result Achieved: ROPA 22 was adopted by Regional Council in November 2009 and is currently under review by the Province.
Department: Public Works
Standards: Built Environment, Customer Service |
| 3.34 |
Activity: Accessibility Training
Barrier Addressed*: Education and Awareness
Result Achieved: All Development Services Staff completed the module
Department: Public Works
Standards: AODA Standards |
