| 4.01 |
Activity: All Regional staff received training on accessibility and this has been added to the orientation session for new staff. The policy has been added to our Annual Checklist of Policies and Procedures to review with all staff.
Barrier Addressed*: Policy and Practice
Result Achieved: All staff providing service internally and externally consider access as part of their service.
Department: Health Services, Customer Service
Standards: Information/Communication |
| 4.02 |
Activity: Development and initiation of Postpartum Support Line.
Barrier Addressed*: Physical, Informational
Result Achieved: Telephone support line provides service for those with disabilities and barriers to accessibility
Department: Health Services – Family Health
Standards: Customer Service |
| 4.03 |
Activity: Postpartum Mood Disorder Line – Peel Postpartum Family Support Line.
Barrier Addressed*: Communication and Information
Result Achieved: Program developed to provide telephone support to women and families exposed to postpartum mood disorder.
Department: Health Services – Family Health
Standards: Customer Service |
| 4.04 |
Activity: In-home health services (Breastfeeding support) to postpartum clients that can not physically access health services offered in the clinic.
Barrier Addressed*: Physical
Result Achieved: All clients, including those with mobility disabilities continue to receive health services offered by the Region of Peel
Department: Health Services – Family Health
Standard: Customer Service |
| 4.05 |
Activity: Health services for persons with hearing disabilities via text messaging/TTY and ASL for home visits.
Barrier Addressed*: Communicational/Informational
Result Achieved: Clients with hearing impairments have full accessibility to Region of Peel Health programs
Department: Health Services – Family Health
Standards: Customer Service |
| 4.06 |
Activity: Health services, including home visits to clients with vision impairments.
Barrier Addressed*: Informational/Physical
Result Achieved: Clients with vision impairment have full accessibility to Family Health programs within the Region of Peel
Department: Health Services – Family Health
Standards: Customer Service |
| 4.07 |
Activity: Enhanced training for a family visitor (lay home visitor) working with a client who has a vision impairment.
Barrier Addressed*: Informational/ Policy and Practice
Result Achieved: Increased awareness and training for Region of Peel employees and increased level of service for residents within the Region who live with a disability.
Department: Health Services – Family Health
Standards: Customer Service |
| 4.08 |
Activity: During Sheridan Villa’s redevelopment program, the closet rods in resident rooms were designed with an adjustable height/positioning.
Barrier Addressed*: Architectural
Result Achieved: Improved accessibility and independence for residents in their rooms.
Department: Health Services – Long-Term Care
Standards: Built Environment |
| 4.09 |
Activity: Tall Pines’ wheelchair accessible buttons at each resident home area were replaced with a light sensor system.
Barrier Addressed*: Architectural
Result Achieved: Improved accessibility to resident home areas for all residents as the previous buttons were challenging for some residents if the buttons were not pushed directly in the middle.
Department: Health Services – Long-Term Care
Standards: Built Environment |
| 4.10 |
Activity: All five regional long-term care centres installed hand sanitizer dispensers throughout the centres at a wheelchair accessible height.
Barrier Addressed*: Physical
Result Achieved: Accessibility for all residents.
Department: Health Services – Long-Term Care
Standards: Built Environment |
| 4.11 |
Activity: An additional entrance keypad at Tall Pines has been installed at a wheelchair accessible level. The visibility of the electronic keypad numbers has been improved.
Barrier Addressed*: Physical, informational
Result Achieved: Improved physical and visual accessibility for all residents and visitors.
Department: Health Services – Long-Term Care
Standards: Built environment |
| 4.12 |
Activity: Wireless pendant nurse call system has been trialed at Tall Pines.
Barrier Addressed*: Technological
Result Achieved: Improved access to the resident call bell system for all residents. The findings of the trial will be shared with the other four regional homes with the intent of exploring the possibility of implementing this system in the five Regional homes.
Department: Health Services – Long-Term Care
Standards: Customer Service, Information and Communication |
| 4.13 |
Activity: Design of a Paramedic Satellite Station at 1355 Winding Trail, Mississauga.
Barrier Addressed*: Architectural
Result Achieved: Barrier free entrances and accessible routes. Barrier free staff washroom. Accessible passenger drop off zones.
Department: Health Services – Internal Client Services
Standards: Built Environment |
| 4.14 |
Activity: Design of a Paramedic Satellite Station at 7101 Goreway Drive, Mississauga.
Barrier Addressed*: Architectural
Result Achieved: Barrier free access path commencing from a designated parking spot and leading to a barrier free main entrance with push button doors both inside and outside. Barrier free washroom with an 1830mm turning radius to accommodate scooters.
Department: Health Services – Internal Client Services
Standards: Built Environment |
| 4.15 |
Activity: Staff utilizes Teletypewriter Technology (TTY) with hearing clients.
Barrier Addressed*: Communication
Result Achieved: Accessible health services
Department: Health Services – Chronic Disease and Injury Prevention
Standards: Customer Service |
| 4.16 |
Activity: Discovered ways to break down barriers for families. The Region explored non profit organizations and charities to cover transportation costs, medical supplies and equipment costs not covered by Assistance to Children with Severe Disabilities and/or Ontario Disabilities Support Program. The Region has also assisted with access to specialized clinical services.
Barrier Addressed*: Physical
Result Achieved: Accessible health services
Department: Health Services – Chronic Disease and Injury Prevention
Standards: Customer Service |
| 4.17 |
Activity: Provided a volunteer employment opportunity for a young person with a developmental disability.
Barrier Addressed*: Policy/Practice
Result Achieved: Providing a work/volunteer opportunity to a person with a disability
Department: Health Services – Family Health
Standards: Employment |
| 4.18 |
Activity: Two Public Health Nurses provided staff at a secondary school, with the tools and educational support to guide a group of students with identified learning needs through a youth led; adult facilitated process. The process develops the following living skills: brainstorming, communication, negotiation, problem solving, decision making; research; creation and implementation of a plan and evaluation.
Barrier Addressed*: The process used by Public Health Nurses allowed students who were at a functional grade 4 level to demonstrate confidence and living skills that teachers noted had not previously been evident.
Result Achieved: As a result of participating in this project, the students compiled their research; presented it to their classmates and other classes in this school; developed posters, which are displayed in the school, and designed their own t-shirts. The teachers were pleased that the students developed the skills and confidence to present their information to others. Feedback from students identified that they learned how to work as a group and make decisions. They also felt that they made a difference and would do more to expand on their projects next time.
Department: Health Services – Chronic Disease and Injury Prevention
Standards: Communication; living skills building; Customer Service |
| 4.19 |
Activity: All applicable admission documents are on the external website. The slideshow has been updated and the option to print the photos is available to accommodate future residents who are physically unable to visit the long-term care centres.
Barrier Addressed*: Communicational/ technological
Result Achieved: Future residents and their families are better able to understand the admissions process and read the associated documents prior to their admission date. They can also “see” the centre without travelling to the centre by viewing the slideshow photos. The slideshow photos can be printed in a user-friendly large display format to accommodate individuals with low-vision.
Department: Health Services – Long-Term Care
Standards: Customer Service, Information and Communication |
