| 5.01 |
Activity: AODA training for PL staff (Property Managers and site staff).
Barrier Addressed*: Lack of relevant information available to staff
Result Achieved: Education and awareness about accessibility
Department: Human Services – Residential Property Management
Standards: AODA Standards |
| 5.02 |
Activity: Chapelview Housing Project – all units have wider doorways, lower light switches, higher outlets, levered handles for doors and faucets, and turning radius has been incorporated
Barrier Addressed*: Architectural
Result Achieved: Easier access within units
Department: Human Services – Residential Property Management
Standards: Customer Service |
| 5.03 |
Activity: 1 Maple– automatic door opener installed on party room door
Barrier Addressed*: Building Access
Result Achieved: Easier access to enter/exit party room for resident with mobility issues
Department: Human Services – Residential Property Management
Standards: Customer Service |
| 5.04 |
Activity: One of the Peel Living buildings, HIAPH House, has replaced existing ramp with a new ramp and hydraulic lift.
Barrier Addressed*: Building Access
Result Achieved: Easier access to enter/exit building
Department: Human Services – Residential Property Management
Standards: Customer Service |
| 5.05 |
Activity: 175 Central Park – renovation of vestibule area to increase area for accessibility for wheelchairs and walkers
Barrier Addressed*: Building Access
Result Achieved: Easier access to enter/exit building
Department: Human Services – Residential Property Management
Standards: Customer Service |
| 5.06 |
Activity: 60 Jane Street – installation of ramp to side entrance
Barrier Addressed*: Building Access
Result Achieved: Easier access to enter/exit building
Department: Human Services – Residential Property Management
Standards: Customer Service |
| 5.07 |
Activity: Springmill Terrace, a Peel Living town house property has built a wheelchair accessible ramp to access the townhouse.
Barrier Addressed*: Physical
Result Achieved: Allows easier access for resident to enter townhouse in wheelchair
Department: Human Services – Residential Property Management
Standards: Customer Service |
| 5.08 |
Activity: Resident Services established a partnership with Ontario Works –Outreach Workers and Supportive Housing in Peel. Workers from both organizations lend support in various situations, including but not limited to, tenants with mental health and behavioural issues. They meet with tenants to resolve issues surrounding their inability to meet their tenancy obligations.
Barrier Addressed*: Resident Services Representatives ability to offer support outside the scope of their role.
Result Achieved: Tenants received the support they required in order to work towards a successful tenancy.
Department: Human Services – Residential Property Management
Standards: Information and Communication |
| 5.09 |
Activity: The Community Relations Team assisted in the table-top display at the International Day of the Persons with Disabilities event highlighting supports available in the community.
Barrier Addressed*: Informational & Communicational
Result Achieved: Staff and members of the public, including the homeless population, received information about Ontario Works programs and services available to the community.
Department: Human Services
Standards: Information and Communication |
| 5.10 |
Activity: Community Relations Program Analyst attends monthly Accessibility Advisory Committee (AAC) meetings and other meetings and workshops in the community. Information is disseminated to staff as needed.
Barrier Addressed*: Informational & Communicational
Result Achieved: Staff is kept informed of any information or events that are occurring.
Department: Human Services
Standards: Information and Communication |
| 5.11 |
Activity: The Community Relations team in Human Services met with the Multicultural Community Consultation Group quarterly to discuss changes and updates in the program delivery of Ontario Works. Agencies were also given the opportunity to provide any updates regarding their agencies, including agencies serving persons with disabilities, and to bring forward any issues and concerns they had for their clients.
Barrier Addressed*: Informational & Communicational
Result Achieved: Agencies were kept informed of any changes to the service delivery model and also communicated any trends, concerns, or issues they saw with shared clients.
Department: Human Services
Standards: Information and Communication; Customer Service |
| 5.12 |
Activity: The Departmental Working Group for the AODA Customer Service Standards met regularly to provide input into how the Region of Peel would comply with the Customer Service Regulation, as stipulated by the AODA. Based on the recommendations from the working group, compliance of the AODA training was completed by all ROP employees by December 31, 2009.
Barrier Addressed*: Informational & Communicational
Result Achieved: Human Services was able to provide input into how the Region of Peel would comply with the Customer Service Regulation, as stipulated by the AODA.
Department: Human Services
Standards: Information and Communication |
| 5.13 |
Activity: Provided Supportive Approaches through Innovative Learning (SAIL) training to all supervisors and managers and developed internal training curriculum for all Human Services staff. Implementation is scheduled to happen fall 2010.
Barrier Addressed*: Communication, Language, Informational and Customer Service
Result Achieved: Improved ability to listen and address the unique needs of clients, including clients with visible and non-visible disabilities.
Department: Human Services
Standards: Customer Service, Information and Communication |
| 5.14 |
Activity: The Outreach Team continued to be highly visible in the community. They patrol the streets with the Mobile Outreach van to assist clients outside of the core business hours.
Barrier Addressed*: Policy/Procedure, Attitudinal
Result Achieved: Staff has been able to build relationships with individuals who would normally not ask for assistance, even though they require supports, such as homeless individuals. Many of these clients have visible and non-visible disabilities.
Department: Human Services
Standards: Customer Service, Information and Communication |
| 5.15 |
Activity: The Transitional Housing Units offered a multidisciplinary approach to their clients. Clients are able to access employment, health, financial subsidy information, and other community agencies at the transitional housing units. They do not have to travel to the different offices/organizations to access supports.
Barrier Addressed*: Informational, Transportation
Result Achieved: Clients are able to access supports at “home” in their housing units.
Department: Human Services
Standards: Information and Communication; Transportation |
| 5.16 |
Activity: Communication was sent out to the community when there was a closure or service disruption. This included after hours and contingency plans.
Barrier Addressed*: Informational and Communicational
Result Achieved: The community is aware of the service disruption and are aware of what to do if they need assistance.
Department: Human Services
Standards: Information and Communication, Customer Service |
| 5.17 |
Activity: Clients applying for financial subsidy upon disclosure of a disability or child care issues booked in with a Caseworker for a home visit appointment.
Barrier Addressed*: Policy, Customer Service
Result Achieved: Clients did not have to make their way to the Human Services office to complete their financial subsidy application if their disability or child care issues prevented them from visiting the Regional office.
Department: Human Services
Standards: Customer Service |
| 5.18 |
Activity: The Client Contact Unit was able to identify clients during the telephone application who were not able to attend an appointment in person due to reasons such as transportation, child care, caring for a family member, in a temporary or long-term health care facility or was unable to leave the home due to illness or disability.
Barrier Addressed*: Accessibility, Transportation and Customer Service
Result Achieved: Regional services have adapted to meet clients’ needs.
Department: Human Services
Standards: Customer Service |
| 5.19 |
Activity: Opened an inclusive nursery school program at Brampton West Learn.Play.Care Centre
Barrier Addressed*: Few part-time early learning options were available for children with special needs in north Brampton.
Result Achieved: Part-time options for community members, including participation by children with special needs.
Department: Human Services - Children’s Services Operations
Standards: Customer Service |
| 5.20 |
Activity: Creation of a partnership with Peel Children’s Centre to facilitate access to intensive children’s mental health services for families with children under six years of age.
Barrier Addressed*: Timely access to mental health services for families with young children.
Result Achieved: Access to 6-8 spaces per year in the Intensive Child and Family program at Peel Children’s Centre reserved for Region of Peel clients.
Department: Human Services, Children’s Services Direct Operations
Standards: Customer Service |
| 5.21 |
Activity: Special Needs Program at Learn.Play.Care Centres
Barrier Addressed*: Access to high quality early learning and child care services for children with multiple and often complex needs.
Result Achieved: In 2009, 92 children with identified special needs were provided with supports and services to enable their full inclusion at the Region’s Learn.Play.Care centres and individualized learning plans were implemented to support their unique developmental needs.
Department: Human Services - Children’s Services Operations
Standards: Customer Service |
| 5.22 |
Activity: Home-based family literacy programs.
Barrier Addressed*: Families unable to attend family literacy programs in schools due to transportation, mobility or psychosocial reasons.
Result Achieved: 27 residential sites for family literacy programs.
Department: Human Services, Early Learning Services Division
Standards: Customer Service, Transportation, Financial |
| 5.23 |
Activity: Children’s Services website redesign.
Barrier Addressed*: Communication
Result Achieved: Access to community programs for families who have difficulty going out into the community due to economic, health or psychosocial reasons.
Department: Access to community programs for families who have difficulty going out into the community due to economic, health or psychosocial reasons.
Standards: Communication and Information |
| 5.24 |
Activity: Main Entrance Replacement at Brampton West Learn.Play.Care Centre.
Barrier Addressed*: Physical
Result Achieved: Barriers were eliminated to the entrance of Brampton West by creating a provision that allowed wheelchair accessibility and safety for all who entered
Department: Human Services, Children’s Services Direct Operations
Standards: Built Environment |
| 5.25 |
Activity: Staff in the Strategic Planning, Policy and Partnership Division -Community Partnerships. In partnership with Peel Regional Police and Ontario Provincial Police, a program was developed to assist support families and caregivers to prevent family members from wandering due to medical/health issues associated with Alzheimers, Dementia and Autism.
Barrier Addressed*: Informational and Communicational
Result Achieved: This program supported the community and residents of Peel and allowed vulnerable residents to continue to live with independence and safeguarded their safety. This contributed to a healthy, sustainable community.
Department: Human Services
Standards: Information and Communicational |
| 5.26 |
Activity: : Chapelview – Increased Unit Accessibility – 4 new accessible units with roll in showers
Barrier Addressed*: Physical
Result Achieved: New accessible units for clients provide more units for persons with a disability
Department: Human Services – Services System Management
Standards: Customer Service |
| 5.27 |
Activity: ONPHA training all SH Providers
Barrier Addressed: information
Result Achieved: Knowledge of new Customer Service Standards, changes to Human Services Rights Commission and obligations under the duty to accommodate. In addition to pre-printed material, our Housing Providers are aware of their obligations, regulations, and timelines under the Accessibility for Ontarians with Disabilities Act.
Department: Human Services – Service System Management
Standards: Information |
| 5.28 |
Activity: Remodel and re-design accessibility unit to meet changing requirements of current special needs member of a co-op.
Barrier Addressed*: Physical
Result Achieved: With the funding that was received by the Province to repair and renovate the project, monies were set aside and plans were adjusted to address the specific barriers. The changes included structural improvements to the walkway in and around the townhouse and upgrades to the kitchen design to allow better access for the special needs member.
Department: Human Services – Service System Management
Standards: Customer Service |
| 5.29 |
Activity: Modified Medical Priority Form
Barrier Addressed*: Improved communication standards
Result Achieved: Font size on medical form is more visible and user friendly.
Department: Human Services – Service System Management
Standards: Customer Service |
| 5.30 |
Activity: PATH Accessibility Information Session
Barrier Addressed*: Awareness and Informational
Result Achieved: Working in partnership with hospitals and community agencies within the Region of Peel to provide information on Peel Access to Housing and Housing in Peel
Department: Human Services – Service System Management
Standards: Information and Communication |
| 5.31 |
Activity: Construction of the Lakeview Administration & Maintenance Building
Barrier Addressed*: Physical
Result Achieved: Removed potential barriers.
Department: Public Works
Standards: Built Environment |
