Apply for Ontario Works
If you need help paying for food and shelter, you can apply for Ontario Works.
Ontario Works is financial assistance from the Ontario government, sometimes also known as social assistance. Eligibility depends on your household income, what you own, and the number of people in your family. Only 1 application is needed for each family.
New process for applying
As of February 16, there is a new process for applying for Ontario Works in Peel. You’ll now apply directly to the Ontario government.
When applying you’ll need to answer questions about you and the family members in your household.
When you apply, be ready with the following information:
- Birth certificate
- Social Insurance Number (SIN) card
- Ontario Health Insurance Plan (OHIP) card
- Immigration or sponsorship information if applicable
- Full address including postal code
- Cost of rent or mortgage
- Cost of utilities (gas, hydro, water)
- Current landlord’s name and address
- Address history for the past 12 months
- Employment history for the past 24 months
- Most recent monthly bank statement
- Any sources of income (i.e. Earnings from EI, CERB, CPP, OAS)
- Assets (vehicle, RRSP's, etc.)
Applications that will be completed by the Region of Peel
If you’re applying for assistance and meet any of the following criteria, do not apply directly to the Ontario government. Your application will be completed by the Region of Peel, Monday to Fridays, 8:30 a.m. to 4:30 p.m.
- An adult providing temporary care for a child who’s in financial need and is not your dependent.
- Under the age of 18.
- In need of a translator to complete an application for social assistance.
- Applying for discretionary benefits including funeral applications.
- In an emergency, defined as:
- affected by COVID-19
- evicted from home
- worried about personal safety
- in an abusive relationship
- entering a shelter
- affected by fire, flood or another natural disaster
- waiting for refugee status
Telephone applications take approximately 45 minutes to an hour to complete.
How to apply
If you meet any of the criteria that would require you to apply directly to the Region of Peel, for Brampton and Mississauga call 905-793-9200 or Caledon, 1-800-327-5379.
If you do not meet any of the criteria you will apply online directly to the Ontario government site or you can call Toll Free1-888-999-1142, or Local 416-849-9972.
You’ll be contacted by a caseworker from your local Ontario Works office within 4 business days of you submitting your application.
Your application review appointment
An appointment will be set up to review your application with you and a caseworker. Have all your documents ready for your appointment. Staff will review your documents to decide if you qualify for financial assistance and can recommend programs to support you.
Your spouse and any dependents over age 18 must also be available for your application review appointment.
If you need an interpreter, Ontario Works may provide one for you.
Watch this video to learn how Ontario Works can help you.
If you aren’t eligible for financial help you will get a letter. This letter will tell you why your application wasn’t accepted. You can ask for the decision to be re-considered. This is called an appeal.
You can appeal if:
- Your application wasn’t accepted.
- You disagree with the amount of financial assistance you receive.
To get more information about appeals, visit the Province of Ontario’s How to Appeal a Decision page.
Ontario Works provides financial and employment assistance to people in financial need. Eligibility for assistance depends on the number of members in your benefit unit, your shelter costs, income, assets and participation in approved employment assistance activities. If you are eligible for assistance, you will receive assistance each month for as long as you are eligible.
- Any time that you meet with your worker you can bring someone with you. This person can be anyone you would like to have there.
- We will inform you in writing of any decision that we make regarding your eligibility or amount of assistance including suspending or cancelling your assistance.
- If you do not agree with a decision that we make, you will have the right to ask for an internal review. You must ask for an internal review within 10 days. We will notify you of the result of the internal review. If you do not agree with the result, you can file an appeal with the Social Benefits Tribunal. If you did not first ask for an internal review, the Social Benefits Tribunal will not hear your appeal. There are a very limited number of decisions for which there are no rights of appeal. You will be informed of your appeal rights when decisions concerning your eligibility or amount of assistance are made.
- You are required to attend an employment information session at the second stage of the application process.
- You may be required to take a literacy screening test at the second stage if you have not completed grade 12 or its equivalent. If you provide proof of a learning disorder, you are not required to take the literacy screening test.
- If you are applying to the Ontario Disability Support Program (ODSP) through Ontario Works and you have assets above the Ontario Works asset limit and you have not previously used the one-time asset exemption, then you are required to complete an Agreement to Reimburse. If you are determined to be ineligible for ODSP, you must repay some or all of the assistance that you have received.
- You will be required to meet with your worker at least every 3 months to review your participation in employment assistance activities and every 12 months to review your financial information.
- Contact your worker promptly if:
- You receive a message that your worker needs to speak to you.
- There are any changes in your circumstances.
- You are planning to leave the province for any period.
- If you being to receive income or your income changes
- Respond promptly if you receive a request for information or a form to complete.
- All members of your benefit unit who are 18 years of age and older are required to participate in employment assistance activities including a looking for work or better paying work. Activities that may be approved include:
- Independent job search
- Employment placement
- Education or training program
- Supports to self-employment
- Learning, Earning, and Parenting program
- Job search support (i.e. resume workshop)
- Community placement
- Addiction treatment program
- Self-employment activity
- Literacy training program
All members are required to immediately report any changes in their participation.
- Pay stubs
- Hydro, water, and heating costs
- Bank account books/statements
- Fire insurance
- Rent or mortgage payments
- Income tax assessment or returns
- Child care costs
- Sponsor payments
- Interest or dividends
- Sale of assets
- Training allowance
- Roomer/boarder income
- Insurance/accident claims
- Child/spouse support
- Inheritances or lotteries
- Employment Insurance
- Money owed tyou
- Self-employment income
- Farm income
- Child care income
- Compensation for victims of crime
- Primary or other residence or real estate
- Life insurance
- Collections or valuables
- Money in bank account
- Sells or transfers an asset
- Borrows money
- Buys a new asset
- Opens or closes a bank account
Remember to tell your worker immediately if you or anyone in your benefit unit:
- Your address or phone number changes
- Your rent or other home cost changes
- Your dependent leaves school, return tschool, starts work, leaves home or returns home
- The number of people in your benefit unit changes
- You or a member of your benefit unit leaves Ontario for a period greater than 7 days