Resident Services
- Nursing and personal care
- Medical care
- Dining and nutrition
- Rehabilitation services
- Additional health care services
- Spiritual care
- Recreational and therapeutic programs
- Facility services
- Laundry
- Optional services
Nursing and personal care
Our trained team provides nursing and personal care that meets the diverse needs of all residents.
Nursing care is provided 24 hours a day, seven days a week. Personal care includes assistance with daily living activities such as dressing, bathing, grooming, toileting and eating.
Individualized care plans
Our care team develops an individualized care plan for each resident based on the resident’s personal preferences and care needs.
The care plan outlines the types of care and special requirements. It is reviewed at least every three months and updated as the resident’s needs change.
We provide all levels of care including tube feeding and low-flow oxygen. Each resident is assessed individually to ensure skilled staff are available to provide care in a safe manner.
Medical care
Medical services for residents are provided by the attending physician. Community physicians may continue providing care to newly admitted residents if they agree to meet specified requirements. The home’s Medical Director oversees medial care and services.
Ambulance and hospital services can be accessed by the nurse should a resident need to be transferred to a hospital. We provide most medications and medical supplies.
We ask residents who take health or herbal remedies to tell their attending physician and staff so we can guard against potential adverse drug interactions.
Dining and nutrition
Our residents enjoy a relaxed and pleasurable social dining experience at meal times. We provide a four-week menu cycle with summer/fall and winter/spring rotations. Menus are planned in accordance to the Eating Well with Canada’s Food Guide for Healthy Eating, Dietary Reference Intakes (DRI), ministry standards and input from residents. Residents receive breakfast, lunch and dinner as well as snacks between meals and at bedtime. Menus are posted daily and weekly in the dining rooms so that residents are aware of the foods being served at meals. Residents are also shown a sample of the meal when they place their order in the dining room to assist them in their selection.
To meet individual dietary needs, we offer regular, modified consistencies and therapeutic diets such as but not limited to, diabetic, lactose restricted, renal, gluten restricted and vegetarian with planned alternative menu choices for beverages, entrées, vegetables and desserts. We also schedule menu-theme days to acknowledge traditional holidays, cultural themes and other special occasions.
The dietary staff includes the Dietary Supervisor, Registered Dietitian with the College of Dietitians of Ontario and foodservice staff. The cooks are Red Seal certified and dietary aides have their Food Service Worker certification. The Clinical Dietitian maintains the nutrition programs to ensure that residents receive their appropriate diets and nutrition interventions to maintain optimal health and nutritional status.
Residents and families have an opportunity to provide feedback on concerns as they occur, attend dining services meetings and participate in resident satisfaction surveys.
See sample menus: Breakfast / Lunch / Dinner / Snacks
Rehabilitation services
We offer rehabilitation services to our residents. All of our homes have rehabilitation professionals who are part of our care team.
Many of our rehabilitation services are funded by OHIP. Rehabilitation services that aren’t covered by OHIP are available for an additional fee.
Restorative care programs
Restorative care is a planned program that helps each resident function at the highest level. The goal of each program is to enhance each resident’s health, independence and well-being.
Restorative care:
- Focuses on helping residents do things for themselves rather than staff “doing for” the resident.
- Focuses on short-term, achievable goals.
- Focuses on preventing deterioration.
- Seeks to improve the resident’s self-image and self-esteem.
Each individual restorative care program is developed in partnership with the centre’s dietitian, physiotherapist and multidisciplinary care team.
All residents are assessed by a professional therapist. Following this assessment, the therapist will create an individualized treatment plan that will help the resident keep performing daily tasks and actions (such as walking or dressing).
Additional health care services
Specialists visit our homes to provide foot care, dental care, audiology, optometry, x-ray and laboratory services. All appointments for these additional health care services take place in specially set-up clinics.
The level of these services — and how often they’re provided — depends on the individual needs of residents.
Some of these services are available at an additional cost. Residents and family are advised of this cost in advance.
Spiritual care
Our homes offer a range of multi-faith, spiritual and personal services through our chaplain, local clergy and faith group representatives. Each of our homes features a room specifically designed for spiritual activities.
Recreational and therapeutic programs
Our residents participate in a variety of stimulating recreational programs.
Each of our programs is designed to meet residents’ physical, intellectual, emotional, social and spiritual needs. Activities include baking, crafts, themed events and community outings.
We offer recreational programs throughout the day, evenings and on weekends.
- Sample Recreation Calendar 1 (PDF 1.2MB, 2 pages)
- Sample Recreation Calendar 2 (PDF 385KB, 1 page)
Horticultural therapy
Our residents enjoy and experience the positive effects of horticultural therapy. Each home has a horticultural therapist who leads this activity in indoor sunrooms or in outside gardens with raised garden beds. Working with plants and herbs improves a resident's physical state, provides a sense of accomplishment and encourages social interaction and emotional well-being.
Pet therapy
Some of our homes have a pet therapy program which is known to offer physical and emotional benefits and have a positive impact on health. St. John Ambulance’s Therapy Dog Services bring their furry friends to the centres several times a week. Many residents enjoy petting and interacting with these trained friendly dogs.
Music therapy
We use music therapy to enhance mental, physical, emotional and spiritual health of our residents. Qualified music therapists use a variety of instruments and settings to engage residents in music therapy activities. Music therapy allows residents to express themselves, promotes interaction and improves communication.
Facility services
Our housekeeping department provides daily services to ensure the centre is clean, attractive, comfortable, safe and secure.
Our maintenance staff members inspect all personal electrical appliances. These inspections ensure that electrical items are not only safe to use, but also meet the requirements of the Canadian Standards Association.
Laundry
General laundry services are free for all residents.
Upon a resident's move into the centre, we record all belongings and label all clothing. We also provide residents with items such as bedding, linen, pillows, wash cloths and towels. We do not provide dry cleaning services.
Family members who wish to launder a resident's personal clothing at home should advise the Registered Nurse or Director of Care in the resident's home area.
Optional services
Optional services include foot care, dental care, audiology and optometry.
Each of our centres has a hair salon where residents can book appointments for hairdressing and barber services.
All optional services are available at an additional cost.
