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News release: December 3, 2020

Region of Peel Remains Committed to Continuous Improvement

Brampton, ON. (December 3, 2020) – The Region of Peel continues to demonstrate its commitment to providing services that are effective and efficient, which provide value for the residents' tax dollars. This commitment ensures that the Region remains innovative in order to improve community outcomes.

The Region developed a Continuous Improvement Program to ensure client needs and user experiences are the focus of improvement initiatives which help to save and avoid costs. This year, the COVID-19 pandemic has challenged the Region to find ways to adapt and transform service delivery to ensure the health and safety of the community, while continuing to drive positive outcomes.

Over the past 11 months, 40 improvement initiatives were completed – with cost savings of $2.47 million and cost avoidance of $3.91 million. Some of the initiatives completed include:

The financial benefits achieved from the program will be reflected in the 2021 budget report to Council on Jan. 28, 2021.

"Reducing the need for increased taxes on residents and businesses in Peel, while ensuring that services are delivered effectively and efficiently is what the Region of Peel strives for. These initiatives lead to improved client experience, enhanced staff well-being, and positive community outcomes, which all contribute to the Region’s vision to build a Community for Life in Peel."

Kathryn Lockyer, Interim Commissioner of Corporate Services – Region of Peel

"Due to the immediate challenges of the COVID-19 pandemic, new process adaptions were identified and implemented. Throughout this challenging year, 40 Continuous Improvement Initiatives were completed with $2.47M in cost savings and $3.91M in cost avoidance. The Region has remained committed to delivering services that provide value to taxpayers."

– Stephen Van Ofwegen, Commissioner of Finance and Chief Financial Officer – Region of Peel

Media contacts

Genevieve Ricciardella
Communication Specialist
Region of Peel
Tel: 905-965-5967

The Region of Peel works with residents and partners to create a healthy, safe and connected Community for Life for approximately 1.5 million people and over 175,000 businesses in the cities of Brampton and Mississauga and the Town of Caledon. Peel's services touch the lives of residents every day. For more information about the Region of Peel, explore and follow us on Twitter @regionofpeel and Instagram