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News release: October 28, 2021

Region of Peel’s 2021 Continuous Improvement Program Results in Enhanced Service Delivery

Brampton, ON. (October 28, 2021) – The Region of Peel remains committed to delivering services that provide value to taxpayers. The Continuous Improvement Program contributes to a strong culture of driving value, efficiency and innovations at all levels of the organization and is tied directly to the Region’s annual budget process.

In 2021, 31 continuous improvement initiatives were completed by the Region – contributing to cost savings of $1.7 million and cost avoidance of $3.7 million.

Some of the initiatives completed include:

The Continuous Improvement Program was developed in 2017 to ensure client needs and user experiences are the focus of improvement initiatives which help to save and avoid costs. Since then, the Region has achieved $17.6M in cost savings and $17.3M in cost avoidance from the program. 

In 2021, the FocusGTA survey showed that 77 per cent of respondents continue to believe that the Region provides value for tax dollars. This commitment drives the Region’s culture of continuous improvement, advancement toward the Strategic Plan and helps ensure that efforts are aligned and progressing the Region toward the vision of building a Community for Life in Peel.

The improved client experience and financial benefits achieved from the program will be reflected in the 2022 budget report to Council on Nov. 25, 2021.

Continuous improvement remains a key instrument in driving success towards the Region’s vision of building a Community for Life. With tremendous cost savings achievement in 2021 of $1.7 million, the Continuous Improvement Program contributes to the improvement of our services each year, while helping deliver positive community outcomes.

Sean Baird, Commissioner Service Excellence and Innovation

Media contact

Genevieve Ricciardella
Communication Specialist
Region of Peel
Tel: 905-965-5967

The Region of Peel works with residents and partners to create a healthy, safe and connected Community for Life for approximately 1.5 million people and over 175,000 businesses in the cities of Brampton and Mississauga and the Town of Caledon. Peel's services touch the lives of residents every day. For more information about the Region of Peel, explore and follow us on Twitter @regionofpeel and Instagram