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Requesting an ambulance call report

Here's how to get the details of your emergency.

Paramedics complete an ambulance call report (ACR) each time you're under their care. This report has information such as your name, address, and medical history. It also states why you called 911, what treatment you received, and other details of their time with you.

Lawyer requesting an ambulance call report on behalf of a client

There are 3 pieces of information a law firm needs to provide to get an ACR for their client:

  1. A general letter requesting an ACR, which provides the following information:
    • Patient's name.
    • Patient's date of birth.
    • Date of the incident.
    • Time of the incident.
    • Location of the incident.
    • If patient was transported and to which hospital.
    • Any additional details pertaining to the incident.
  2. A signed authorization form from the patient providing consent to release confidential information to your office.
  3. A cheque in the amount of $75 made payable to The Region of Peel.

Allow 1 to 2 weeks for your request to be processed. If you do not hear back from the PRPS Risk & Audit Department within this time, contact us to ensure your request has been received.

Once the ACR has been located, a copy of the report will be express mailed to your office.

If an ACR cannot be located, a letter will be mailed to the law firm and the cheque in the amount of $75 will be returned.

All requests can be mailed to:
Peel Regional Paramedic Services
Attn: Risk & Audit Department
1600 Bovaird Dr. E
Brampton, ON
L6R 3S8
905-791-7800, ext. 3926

Patient requesting their own ambulance call report

Patients who would like to get a copy of the ACR taken at the time of the incident can do so by providing the 2 necessary documents:

  1. A general letter requesting an ACR, which provides the following information:
    • Patient's name.
    • Patient's date of birth.
    • Date of the incident.
    • Time of the incident.
    • Location of the incident.
    • If patient was transported and to which hospital.
    • Any additional details pertaining to the incident.
    • Contact info. of person making the request (mailing address, email address and/or phone number).
  2. A certified cheque in the amount of $75 made payable to The Region of Peel.

View and print the ACR letter template

Allow 1 to 2 weeks for your request to be processed. If you do not hear back from the PRPS Risk & Audit Department within this time, contact us to ensure your request has been received.

Once the ACR has been located, depending on the method of correspondence you indicated, we will notify you either by telephone or mail that it is ready for pick up. At the time of pick up, you will be required to show 2 pieces of government identification (1 must be photo ID). The identification will be photocopied for our records.

If the ACR cannot be located, a letter will be mailed to you and the cheque in the amount of $75 will be returned.

All requests can be mailed to:

Peel Regional Paramedic Services
Attn: Risk & Audit Department
1600 Bovaird Dr. E
Brampton, ON
L6R 3S8
905-791-7800, ext. 3926

Notice of collection

Peel Regional Paramedic Services abides by the Personal Health Information Protection Act (PHIPA) to ensure personal health information is collected, used, and stored in a manner that protects the confidentiality of the individual. We may contact you for additional information if needed.

In Ontario you’ll be charged $45 if you’re taken to a hospital by ambulance.

Many insurance policies cover this charge. There are some exceptions to this fee. Refer to Ambulance Services Billing for details.

This bill comes from the hospital. Peel Regional Paramedic Services does not receive any part of this fee. If you have questions about your ambulance service bill, please contact the hospital that sent it to you.