Celebrate the people who make service happen
Customer Service Week takes place each October. It’s an opportunity to recognize the employees who deliver these services and highlight how we’re working to make it easier for you to connect with us.
Thousands of Peel Region employees provide services that residents, businesses, and visitors rely on every day.
We continue to find new and innovative ways to make our services easier to access and help you get the information and support you need.
Customer service by the numbers
So far, in 2026:
- Nearly 460,000 phone calls answered by our contact centres
- Over 30,450 emails and over 1,100 live chats answered, with an overall 84% customer satisfaction rating.
- 17,000 people assisted by the Service peel counter team, with a 100% customer satisfaction.
- Just over 6,700 visitors welcomed at PAMA
- 596,000 trips provided by TransHelp
- 3,280 projects completed by our Communications team
- 1,672 families served by the Healthy Babies Healthy Children team
- Over 8,200 Brampton residents and over 6,700 Mississauga residents assisted by Human Services
- Over 9,800 phone calls and more than 4,000 emails answered by the Public Works Contact Centre
Meet the people behind our services
Customer service happens in many different ways across Peel Region.
Creating a welcoming space for respite care
Respite care team members Janet and Bhawan go the extra mile by providing safe, welcoming, and supportive environments for their clients.
Watch this video to meet Janet and Bhawan and learn more about the respite care team.
Making it easier to get help
Michelle, Manager of Service Peel, and Shanta, a long-time supervisor, use their experience and leadership to help their teams deliver high-quality customer service through the latest technology.
Learn more about our Customer Contact Centre.
Reaching residents in more languages
Water and Wastewater Operator Brent went above and beyond to make emergency water service interruption notices available to more residents in more languages.
Watch our other People of Peel videos to meet more of the people who make a positive impact on Peel residents’ lives.
What you can expect from us
Our Service Commitment is a promise that, no matter how you connect with us, you can expect to:
- Easily find what you need.
- Receive a timely response.
- Be treated with dignity, respect, and care.
- Receive simple and clear communication.
- Be assisted by professional, knowledgeable, and helpful employees.
Our Service Standards define the level of service we aim to provide when you contact us.
We aim to:
- Answer contact centre phone calls within 3 minutes.
- Reply to emails within 2 business days.
- Acknowledge you promptly when you visit a service counter.
- Answer live chats within 1 minute.
- Respond to requests on X (formerly Twitter) within 1 hour.
Tell us about your experience
Your feedback helps us improve our services.
Tell us about a positive experience, share a suggestion, or tell us when something didn’t go as expected.
Stay connected
Join our engagement email list, to get updates about public consultations and other opportunities to provide feedback.
You can also subscribe to Connect to Peel for Peel Region program and service information delivered straight to your inbox.