During an Emergency

Specific Emergency Situations - Power Outages

Boy with FlashlightElectrical Providers in Peel




  • Hydro One: 1-800-434-1235 to Report a Power Problem

To learn about important fire safety tips during a power outage visit the Ministry of Community Safety and Correction Services website for helpful information.

Use the supplies in your Personal / Family Emergency Kit that includes a flashlight, non-perishable food, and games.

In some situations, power outages might mean no running water.

Failed traffic lights: all-way stop rules. A power outage can cause traffic lights to fail.

In this situation:

  • If a police officer is present, obey the police officer.
  • The first vehicle to arrive and stop has the right of way.
  • If two or more vehicles stop at the same time, the vehicle on the right has the right of way.

Power outages during the winter

During the winter, your pipes might freeze or burst if a power outage leaves you without heat for some time. You can prevent freezing or bursting pipes by shutting off the main water supply.
Before you drain your pipes, collect some water in clean containers for drinking and cleaning.
If your pipes freeze, don't try to thaw them yourself. Contact a qualified professional.

Power outages during the summer

If a power outage leaves you without air conditioning, open your windows and reduce your physical activity.
The content on this page is adapted from information on power outages provided by Public Safety Canada. For more information on power outages, read a detailed guide from Public Safety Canada.

Revised: Friday February 28 2020

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