Apply for TransHelp
TransHelp is a shared-ride public transportation service. It provides safe and reliable transportation for people with disabilities who live in Caledon, Brampton, and Mississauga.
If a disability prevents you from using conventional transit some or all of the time, then you may wish to apply. Eligibility is based solely on a disability that affects a person’s ability to travel on conventional transit, not on the type of disability, income, or age.
If you feel you qualify for TransHelp, you can apply online or print and complete the application form, then mail, fax, or drop off the completed application in person.
On this page
To qualify for TransHelp, you must:
- Live in Peel (Brampton, Caledon, or Mississauga).
- Live with a permanent or temporary disability that’s defined by the Ontario Human Rights Code.
- Have a disability that sometimes or always stops you from using conventional public transit such as Brampton Transit or MiWay.
This includes – but isn’t limited to – a visual, physical, sensory, cognitive, or mental health disability that a healthcare professional has confirmed.
Having a disability doesn’t automatically qualify you for TransHelp.
We decide who’s eligible for TransHelp on a case-by-case basis. This means we’ll look at your disability plus other factors to see if you qualify.
We do not base eligibility on:
- Your age.
- How much money you earn.
- How familiar you are with conventional transit.
- The availability of public transit where you live.
Brampton Transit and MiWay vehicles have many features that make travelling easier for residents with physical, cognitive, visual, sensory, and mental health disabilities.
These features include:
- Low-floor kneeling buses with ramps and 2 reserved wheelchair and scooter areas.
- Voice and visual announcements for all stops.
- Shelters at accessible stops with large entrance openings and platform areas. These large openings and areas provide enough room for moving wheelchairs and scooters around.
Before you apply:
- Review the TransHelp eligibility categories.
- Visit MiWay Accessible Services and Brampton Transit Accessible Service to consider if conventional public transit is an option for you.
Watch this video to learn more about TransHelp eligibility:
What you need
You’ll need to provide the following information to apply for TransHelp:
- Your email address
- Your first name and last name
- Your address and phone number
- Your date of birth
- Your representative or caregiver’s information (if applicable)
- The barriers or conditions that affect your ability to use conventional transit
- Your assistive devices (if applicable)
- The reasons you cannot use conventional transit
- A signature from an approved health care provider
- Your consent for TransHelp to share your personal information by email with consultants or advisors so we can assess your eligibility for TransHelp
There is no fee to apply for TransHelp.
How to apply
If you have questions when completing the online application, call 905-791-1015 and press '2'.
Other ways to apply for TransHelp
If you don’t want to apply online, you can download and print the TransHelp Service Eligibility Application Form (PDF).
Once you’ve completed the form you can mail, fax, email or drop it off in person.
Mail: c/o TransHelp Applications, 2 Copper Road, Brampton, ON, L6T 4W5
Scan and email: TransHelpRegistration@peelregion.ca
Drop off at a Service Peel location:
- 10 Peel Centre Drive, Suite B, Brampton
Monday to Friday, 8 a.m. to 5 p.m.
- 9 Wellington St. East, Brampton
Monday, Tuesday, Wednesday and Friday from 10 a.m. to 4:30 p.m.
Thursday 10 a.m. to 9 p.m.
Saturday 10 a.m. to 5 p.m.
Sunday 1 p.m. to 5 p.m.
- 7120 Hurontario St., Mississauga
Monday to Friday, 8 a.m. to 5 p.m.
To request a printed copy of the application by mail, call 905-791-1015.
We will decide if you’re eligible for TransHelp within 14 days of receiving your completed application, including the medical portion. We will mail you a letter telling you if you qualify.
Who to contact
For more information about applying for TransHelp, call 905-791-1015 or email TransHelp.
Application form Health Care Information section
You might be considered ineligible if you don’t provide enough detail about your disability and the barriers that prevent you from travelling on conventional public transit.
A healthcare professional must complete the Health Care Information section of the application form.
This person could be a:
- Regulated Master of Social Work
- Nurse Practitioner
- Occupational Therapist
- Speech Language Pathologist
If you live in a long-term care facility, a registered nurse may complete the Heath Care Information section of the application.
The healthcare professional section must be completed within 90 days of your application submission.