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Fares and payments

All TransHelp trips must be paid in advance.

Fares

Account Payments

TransHelp will not alert you if the funds in your account are low. It is your responsibility to maintain a positive balance in your TransHelp account. You can check your account balance by logging into your TransHelp account or by calling 905-791-1015 and pressing 1

If your account has a negative balance of $-37.50 (10 trips booked in arrears), you’ll get a letter from TransHelp telling you your account is in arrears. You will have up to 30 days to pay. For example, if you get an arrears notification letter on March 5, you have until March 31 to make a payment. If we do not receive payment by the end of that month, you’ll get a letter advising that your TransHelp account has been suspended. If your account is suspended, you will not be able to book trips or purchase monthly passes. Once a payment is made that brings your account into good standing, the suspension will end and you’ll once again be able to book trips and buy a monthly pass.

Closing an account

If you close your TransHelp account, we will refund the balance remaining by cheque upon request.

TransHelp may close your account if:

Pay online

You can pay your account using online banking. This service is available through most Canadian banks.

You can add your TransHelp account to your online banking bill payments by searching for “Peel” or “TransHelp” as the Payee.

Your TransHelp Client ID number is the Payee Account number.

Allow 1-2 business days for your payment to be added to your TransHelp account.

Contact your bank if you:

Online banking is not available for Taxi Scrip. Taxi Scrip must be paid by phone or in person.

Pay by phone

Call 905-791-1015 between 8 a.m. and midnight. VISA and Mastercard are accepted.

Pay in-person

Payments by cash, debit, Visa, Mastercard, cheque, or money order can be made in-person during regular business hours at:

Taxi Scrip can be purchased in-person at one of the three locations listed above or by calling 905-791-1015.

Other information

Pre-authorized payments are a convenient payment option. Pre-authorized payments let TransHelp post a recurring payment for your future trips so your account is kept up-to-date and your subscription trips are not disrupted. Pre-Authorized Payments can be done by credit card or by debit.

With credit card pre-authorized payments your credit card gets charged automatically every month on the date you request.

To set up a credit card pre-authorized payment:

  1. Call 905-791-1015 and setup a profile.
  2. Download and print the TransHelp Recurring Credit Card Form.
  3. Fill out and sign the form.
  4. Submit the form by fax, email, mail or in-person. (See 'Submit your form' options below)

If you wish to preauthorize future MPASS purchases, those deductions must be done between the 15th and 20th of the previous month.

To change the amount being charged to your credit card or change your credit card information, submit a new TransHelp Recurring Credit Card Form no later than 2 weeks before your scheduled deduction date. If this deadline is missed, the change will take effect the following month. To cancel your pre-authorized payment, call 905-791-1015.

With pre-authorized debit your bank account is debited the first of every month.

To set up pre-authorized debit:

  1. Ask for a void cheque from your banking institution. 
  2. Download and print the TransHelp Recurring Debit Pad Form.
  3. Submit both the completed form and void cheque by fax, email, mail or in-person. (See ‘Submit your form’ options below)

Returned payments are subject to an NSF fee. To change the amount being debited or change your bank account information, submit a new TransHelp Recurring Debit Pad Form. Forms and changes to amounts must be submitted no later than the 2nd Monday of the previous month to take effect the following month. To cancel your pre-authorized debit payment, call 905-791-1015.

Submit your form

Pre-authorized payments will not begin until the completed form is received by TransHelp.

You can submit your form by:

Fax: 905-277-5864

Email: transhelp@peelregion.ca

Mail: Region of Peel – TransHelp c/o Control Clerk 2 Copper Road., Brampton, ON L6T 4W5

In person drop off:

Region of Peel 10 Peel Centre Dr. Suite B, Brampton
Monday to Friday, 8:30 a.m. to 4:30 p.m.

Region of Peel 7120 Hurontario St. Mississauga
Monday to Friday, 8:30 a.m. to 4:30 p.m.

A monthly pass (MPASS) costs $124 per month and provides unlimited travel in a single month. To purchase a monthly pass, call 905-791-1015.

While Support Persons travel for free, travel companions are not covered by the MPASS and their fare must be paid separately.

Monthly passes are available on the 15th of every month. A payment must be made between the 15th and 20th of the month for the upcoming month. (For example, you must pay for a June monthly pass between the 15th and 20th of May).

Even with the purchase of an MPASS, you must cancel your trip by midnight the day before your scheduled trip. If you do not cancel by midnight the day before, or do not show up for a scheduled trip, you will be charged as a cash fare for that missed trip.

If you’re on a pre-authorized payment plan and do not want to purchase an MPASS for the following month, you must call 905-791-1015 to let us know before the 20th of that month.

TransHelp account

Update contact information, monitor account balance and transactions and cancel trips online.

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