Contact Water and Wastewater
Call us if you:
- Have an after-hours water emergency
- Have a problem with your water or sewer
- Need to report an oil or hazardous spill
- Need us to shut off your water
Phone: 905-791-7800
Toll free: 905-584-2216 (Caledon or another long-distance areas)
Email us if you have:
- a general concern or question about your water
- a concern or question about a water construction project
Email Public Works Customer Service
Other information
Water bill payment
You can pay your water bill in-person at these locations:
Brampton
- Region og Peel, 10 Peel Centre Dr. Suite B
- Peel Art Gallery, Museum and Archives (PAMA), 9 Wellington St. E.
- Brampton City Hall, 2 Wellington St. W
Caledon
Mississauga
Questions about your water bill
Email water billing anytime or call 905-791-8711, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Questions about overdue payments
Email account receivables anytime or call 905-791-8700, ext. 3037, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Set up or change an account
Email account management anytime or call 905-791-8711, Monday to Friday, from 8:30 a.m. to 4:30 p.m., to create a new account or to change or manage an existing account.
For water meter installation and repair, call 905-791-7800 ext. 3226, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
For water hydrant permit requests, call 905-791-7800 ext. 4243, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
For water efficiency programs and information, call Water Smart Peel at 905-791-7800, ext. 4409, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Email water quality anytime or call 905-791-7800, ext. 4685, Monday to Friday from 8:30 a.m. to 4:30 p.m.
Email wastewater for general information or to submit a noise or odour complaint.
To sign up, use our secure online database anytime or call 905-791-7800, ext. 4685, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Call 905-791-7800 ext. 7882 for drawings that show water and sanitary infrastructure on roads or easements.
